MyplaydirectReviews of myplaydirect.com

Nada productivo. Tiempo perdido

Pre-ordered a the 1975 rose gold necklace with the release date of the 3rd it is now the 8th with no dispatch of the item. In hopes to clarify this I had to navigate through the endless pages to get to the contact us/problems page and despite attempting to contact them over many days have not received any response nor my product.

Ordered items on 12/5/16 and have not received any updates regarding delivery status. I have sent 3 messages through their help form on the website and have yet to get any response. There is also no phone number to get in touch with them. Also sent them a Facebook message earlier today. They have no problems sending me marketing emails daily but cannot respond to my simple request of when will the items ship. Very disappointed. This is my first order and very, very likely my last unless I hear back from them with a tracking number.

On Tuesday April 12, 2016, I ordered two Naruto cosplay headbands, one for myself, and one for my husband. I waited and waited for about two months before I finally checked back to see what could possibly be going on with my order, and I was informed that it had gone on "backorder," and should be available to be shipped soon. First of all, their site had said nothing about limited quantities, and second, could they not have ACTUALLY INFORMED ME EITHER WAY?? So I continued to wait... and wait... and now here it is, today, 8/14/2016. The item no longer exists on their site. Hell, the portion of the site that I bought the crap from doesn't exist anymore. I demand a refund of my $43.33. I used to have a decent sum of money, but with recent happenings, I could use that extra cash in my pocket instead of in the hands of these filthy crooks.

I'v never revieved what I payed for, and it hasn't been possible to get in any kind of contact with the company. Just don't buy from them!

I ordered a vinyl double pack on special offer (Miles Ahead Soundtrack * Robert Glaspar Reinterpretation of Miles) from MyPlayDirect in the US and was very disappointed to receive only one of the records as part of the offer. When I enquired they took at least 4 days to reply with a very generic looking email saying they had moved offices and all of the orders had been lost on the system and that I shouldn't worry as the money for one of the records had been taken from my account. As I ordered from the UK combined with shipping this made it very expensive in the end. I've been buying records online for years and found this to be the most frustrating experience so far. I would never use PopMarket / MyPlayDirect again neither would I recommend them to my friends.

The title of the review says it all really. I ordered the Jean Michel Jarre Electronica Fan Box part two on 5 May 2016, the day before it was to be released. Since it's release date it has been listed constantly as "In Stock" on their website. I have emailed a few times to ask when I can expect delivery only to be told that they are waiting for more product to be delivered. I assume this means that it is not in stock, contrary to what they say on their website. I have found my contact from their staff to be perfunctory almost to the point of rudeness. To be absolutely frank, I am appalled by the worst customer service I think I have ever received, anywhere.

I ordered a couple of things from this store TWO MONTHS ago and they still haven't even SHIPPED! It was a pre-order claiming to ship between April 4-6... yeah right! May 14 and still nothing. And best part is that if you go on the website now to buy the stuff I pre-ordered, it's no longer a pre-order! They claim they have it in stock! So why don't I have mine? Super shady all around, placed another order for a few items that all said in stock then the second the order went through the private order status page said they were all actually backordered. They straight up lie to customers saying things are in stock or will ship when they actually don't even have them at all! You only find out AFTER you've gone and put in all your information and confirmed your order that they flat out lied to get you to buy it... and the customer service is an absolute joke. Expect scripted responses that are absolutely zero help. This isn't even the only time I've had problems with this website (unsurprisingly). I ordered a hat a while ago and they sent me a completely different one from what I ordered months after I ordered it, and then when I contacted them about it the hat I did order was sold out! So I never even got it! Just a joke of a company, it's such a shame that anybody would choose to sell merchandise through them. I will never buy from them again and I will do everything I can to stop other people from making the same mistake I did. Do not buy from this company! You'll never get your stuff!