MyPillowReviews of mypillow.com

Pedí un cojín en marzo 2026 para probar qué tal funcionaban, aseguraban que que entrega sería antes del 15 de mayo 2026. Estamos a 21 de junio y aún no sé nada, cada vez que escribo a preguntar, contestan lo mismo “estamos fabricándolo justo ahora”. Mienten y no cumplen, no sé si algún día lo recibiré o será una estafa. No volvería a pedir a mypillow nada. Hay sitios mejores seguro.

UPDATE: Company responded and provided a suggested path to resolution. TBD. The pillow I received did not match the pillow advertised on the site. The shape was off and the measurements were very different. Tried to contact the company and they did not respond. Had to submit a fraud case with my credit card since the product marketing is misleading.

The customer service agents and supervisor I spoke with at MyPillow were unprofessional, unhelpful, and seemed completely uninterested in resolving my concerns. As a first-time customer who considers myself very patient, I was extremely disappointed by the experience. My experience was so lengthy and frustrating that it's impossible to summarize it all here. After dealing with their customer service team, I can honestly say I will never order from this company again. If you're considering buying pillows, I recommend looking elsewhere. The products may not be worth the frustration of dealing with their customer service if an issue arises.

LUMPY PILLOWS, very uncomfortable , terrible quality!

I ordered 2 sets of sheets from My Pillow on their online store, when I placed the order I did not get any confirmation and it appeared as there was something wrong with my order, so I re-placed the same order with the same result. I then tried to order each item separately with the same result. I thought that it may have been my web browser or an issue with their webpage. Shortly after that I received 4 emails that my orders were placed. I called immediately to cancel the last 3 orders and the representative cancelled them and said that refunds would be credited to my account. 12 days later, having not received my order and not seeing any refunds, I called My Pillow again. I was told that my order was still being prepared and that refunds had been issued. 8 days later (and 20 days after my initial order), I called again and was told that my order had shipped but they could not provide a delivery date and that when the other 3 orders were cancelled, they never charged my account and no refunds would be coming. I have now confirmed that those charges are still on my account and no refunds have been credited. I just sent proof to My Pillow and I am hoping that they will issue refunds. The say that orders will ship withing 5-7 business days and refunds will also take that long. I suspect that they have a scheme going to confuse customers on their website ordering, keep customer money as long as they can and expect to get away with duplicate charges when people are not as diligent as I in chasing down fraud. I will never order anything from them again and caution others to be careful and diligent if they do.

TERRIBLE! Took a month to get and customer service never had any answers. Stay away to save yourself alit of aggravation.

I would give it negative points ! Worst neck pain !!! And bought it for myself and Trumpster. Terrible. Aweful ! Would do better with a Dollar General or Walmart. Upgraded for side sleepers and individual weight. WORST NECK pain ever !!! Negative stars !!!

Placed my order on the 14th with a 10 to 14 day delivery and it's now the 23rd and just now getting a shipping label. I will never order again. I will go to Kohls and buy a pillow. Not waiting a month for a pillow. When a man needs a new pillow they need a new pillow. I ordered car parts three days after placing my pillow order and received my car parts in two day's. I'm very disappointed that Mike doesn't have his shipping down to a science by now. Very Unhappy Customer. Never Again Mike.