MyPhotostationReviews of myphotostation.com

I placed an order online to be shipped to Colombia. There website says processing time of 1 to 4 days. We are at 10 days now and nothing has been shipped. When I emailed them at 7 days, they claimed they sent me an email asking if I wanted the item shipped, as I would be responsible for customs duty and VAT charges. I found it odd that she claimed she sent me an email when I received her emails now as well as other emails from the company. Nonetheless, I said yes, please ship. It has now been another three days and I haven't received her email response as to why my item still hasn't shipped since "it's been ready to ship." I tried doing a review from the pop-up on their website. It wouldn't allow me to review since I didn't click five stars. Weird bc they only have 5 star reviews. I am not happy with this place. Avoiding emails and lying is not good customer service. Order #5277

This is a scam! MyPhotostation.com takes a portion of the Art ordered and cuts the glass to fit the dimensions you order. I didn’t receive what was pictured. But rather I received a cut out of the original…but they do this to cut shipping cost. Also they CUT cost by not providing sufficient follow through, customer service, customer care or appropriate action. Instead they are sarcastic and play ignorant. This is one big fraudulent sophisticated operation. Be ware and hold on to your seat for the shite slay ride

I ordered a brand-new glass wall art piece from MyPhotoStation, and it arrived with a bent and structurally compromised mounting bracket. The thinnest part of the bracket, the section the artwork hangs from was deformed. This makes the item unsafe to hang, especially in a bathroom above a glass shelf. When I contacted their support team with clear photo evidence, I was told to “fix it with pliers” and that it would be fine. They refused to acknowledge the safety issue, offered no replacement or refund despite multiple emails. For a new product, this response is completely unacceptable. I paid full price and received an item that was damaged, unusable and not fit for purpose. I would not recommend this company due to poor product quality and dismissive customer service.

My pictures arrived defective (chipped edges, scratched etc), I guess got damaged in transit due to insufficient packaging. I asked to replace those, but I was told to pay. I then asked to collect these for a refund – and they advised they won’t collect these, I would need to arrange the return myself. I have now contacted the Bank to open a charge back request. I will also be contacting Trading Standards. No post sales customer service. I don’t recommend this business. A response to my review 4,5 months later? It doesn't look professional.