My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet Sensitivity· Oct 18, 2024

Hi, Thank you for your valuable feedback. We appreciate your suggestion regarding the distinction between sensitivities and allergies in our test kit information. We strive to provide clear and comprehensive explanations, and we will take your input into account to improve our communication. Kind regards, Customer Care Team

Response from My Pet Sensitivity· Oct 18, 2024

Hi, Thank you for your feedback. We understand that waiting for results can be frustrating, and we apologize for any delays you experienced. We are constantly working to improve our processing times to ensure a quicker response for our customers. Your patience is greatly appreciated. Kind regards, Customer Care Team

Response from My Pet Sensitivity· Oct 18, 2024

Hi, Thank you for sharing Teddy's experience with us! We're thrilled to hear that our test provided you with valuable insights into his allergies and helped clarify the issues he was facing. It’s great that you now have a better understanding of what to eliminate from his diet. We're glad you found the process easy and worthwhile. Your feedback means a lot to us, and we appreciate your trust in our service! Kind regards, Customer Care Team

Response from My Pet Sensitivity· Oct 18, 2024

Hi, We do not send physical test kits because we are committed to supporting environmental sustainability. Instead, after your purchase, you will receive an email prompting you to activate your test, allowing you to submit your pet's sample on the same day. This approach not only accelerates processing but also helps us reduce packaging waste. If you have any questions about the process, please don't hesitate to reach out Thank you

Response from My Pet Sensitivity· Oct 18, 2024

Hi, Thank you for sharing Cooper's story with us. We're so glad to hear that our analysis has helped you identify the sensitivity to lamb in his diet. It’s great that you now have a plan to switch to a different protein that will better suit his needs. We hope that with these changes, Cooper will find relief from his itching and start feeling much better soon. If you have any further questions or need assistance, please don’t hesitate to reach out! Kind regards, Customer Care Team

Response from My Pet Sensitivity· Oct 18, 2024

Hi, Thank you for your positive feedback! We’re delighted to hear that you experienced easy and prompt customer service, as well as fast results. We appreciate your reminder about reading the instructions; clear guidance can make all the difference. If you have any further questions or need assistance, feel free to reach out! Kind regards, Customer Care Team

Response from My Pet Sensitivity· Oct 18, 2024

Hi, I am pleased to confirm that we have already send out your results. To ensure you receive them, I have just triggered a resend. Please keep an eye on your inbox for this! (Please do check any spam or junk folders, as they can get caught up in these occasionally) If you still do not receive them, or have any questions about your results, do not hesitate to contact us Thank you

Response from My Pet Sensitivity· Oct 18, 2024

Hi, Thank you for sharing your experience with us. We're glad to hear that our test helped uncover important information that your vet may not have addressed. It's unfortunate to learn that the over-the-counter allergy medication and dog food were causing harm. Your insights can be invaluable for other pet owners, and we appreciate your feedback. Kind regards, Customer Care Team