Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
50 reviews
PawCoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PawCo delivers fresh, vet‑formulated dog food designed to improve digestion, boost vitality, and support whole‑body wellness using real, science‑backed ingredients.
PawCo (mypawco.com) has 50 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 2 reviews with 1 star · Clear filters
I outreached to their customer service twice over 2 weeks and they never responded.
By Angela O.
Response from PawCo· Mar 11, 2025
Hi Angela! We're sorry to hear about this, as it's not the experience we want our customers to have. After review, it seems that your messages were caught in our spam filter as they were requesting sensitive information regarding our products that we are unable to share. We've responded to your messages, please check your inbox! LOVE, PawCo
I purchased a sample of this dog food but did not authorize a subscription. Nothing in that order indicated that it would be a recurring charge. I wanted to try it out before making a decision. They set up a subscription anyway and charged me for another shipment. When I got the email I tried to contact them but they won't respond and do not publish a phone number. I've sent three emails and cancelled the subscription in my account but I cannot get them to stop this order for which they've already billed me $49. I CANNOT REPLY TO THE COMPANY'S REPLY. I SENT AT LEAST A DOZEN EMAILS TODAY RE ORDER 4681.
By Linda K.
Response from PawCo· Apr 29, 2024
Hi Linda! PawCo works on a subscription basis and when you place your order you are asked to choose between biweekly and monthly deliveries. We are very sorry if this was not clear. We cannot find any emails from you - where have you been trying to reach us? Please reach out to [email protected], and our customer relations team will be happy to assist you with whatever you need.
