Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
78 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Myonlineaccount is listed under Banking & Money.
Myonlineaccount (myonlineaccount.net) has 78 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
78 approved reviews, newest moderated first
I love Samsung as a company and have dealt with them in the past. However, this website is the absolute worst I have ever encountered. I've been trying to get a human being to speak with but no luck. I can't sign into the website because my access has been "paused ".
By Anne Marie H.
MyOnlineAccount is so completely messed up. I always have Auto Payments set up. When I go to the MOA to review past payments, there is no indication that any payments have been made since 2 months prior. I review my statements and my bank account and can see that the payments have been made. It is useless to try and discuss these issue via email. Their accounting system really sucks for customers. You really have to be proactive and watch your account status every month. Not too long ago, I noticed that I was behind in my payments and I could see they were not charging the automatic monthly $11.99 fee. Instead, they debited .04 towards my monthly bill. What the hell? Glad I looked.
By Mary H.
Fuckad up td bank Customer service is f****** toilet Scam plz guys Be careful For those stupid scam raymour an flanigan don’t trust the people either in the Boston Road
By Happy Y.
This website is the absolute worst I have ever used! Trying to set up automatic payments with it is almost impossible. Just plain rotten! One would think Samsung would use something alot better!
By Raymond F.
One of the worse places to finance with. I have almost been late on 2 payments because i couldnt login to the websight for a week. I will be paying it off in full asap.
By Coleman B.
Horrible is the best word to describe this. Website takes forever to load and most of the time it takes too long to work. I was late 1 time on a $15 payment and I had to pay over $100 for a single late payment. This is ridiculous for real. Use another service to finance your phone, tablet, or whatever from Samsung.
By Keriam R.
I have never been able to pay a bill on the website, I have to call in every month. The website just plain does not work. It will not allow me to change my password or access my account in any way. I have used several different browsers and the results are the same. And lately the page returns no response at all.
By sammyd
ignorant customer service
By Al T.
