My MMJ DoctorReviews of mymmjdoctor.com

#1330, Suite 2, 8700 E University Dr., Mesa, Arizona

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The Fair Hearing score

4.7/ 5

Excellent

288 reviews

My MMJ Doctor4.7Excellent

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About My MMJ Doctor

At My MMJ Doctor, we're committed to unlocking the healing potential of medical marijuana through a streamlined, secure, and supportive process. Our mission is to provide you with easy access to medical marijuana cards, empowering your journey towards natural relief and wellness.With a focus on compassionate care, expert guidance, and confidentiality, we navigate the complexities of obtaining your medical marijuana card, ensuring a hassle-free experience. My MMJ Doctor stands as your ally in health, offering personalized support tailored to your unique needs.Discover a new horizon of wellness with My MMJ Doctor – your trusted partner in holistic healing

My MMJ Doctor (mymmjdoctor.com) has 288 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: mymmjdoctor.com
Website: mymmjdoctor.com
Category: Clinics
Location: Mesa, Arizona
Listed on The Fair Hearing: 2026

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Jan 24, 2025

I was very disappointed

I was very disappointed, as reading all of the other reviews here, I thought my interaction would be much more positive! I started the online app process on my cellphone the evening of 12/26/24, with the $149 fee taken out immediately that evening. I secured a 9AM appointment on 12/27/24. When 9AM came around, no call from Dr. Joel Durinka, which made me start to think this was a scam! I finally received a call at 9:33AM from Dr. Durinka, although the extent of which was a total of 21 seconds! Dr. Durinka said that I was approved for my card, although NO OTHER INFORMATION was provided. I checked my gmail account regularly, although the only other communication I received from MY MMJ DOCTOR was a document that Dr. Durinka completed with the AZDHS logo at the top left. Every attempt I made to reach out to the MY MMJ DOCTOR website resulted in my being asked if I was a NEW/RETURNING MMJ patient. After googling reviews on trustpilot.com, along with feeling frustration and feeling taken advantage of, I found contact information for the MY MMJ DOCTOR and reached out via email on 1/14/25. I received a reply from Jason (Heally) on 1/15/25, although his response made me feel as if I were a recalcitrant child! I’m a 60-year-old professional and didn’t appreciate this treatment from Jason. Jason stated the following, “All of our patients are aware that they need to submit their approval to the state once they receive their doctor's approval. Which is not included on the $149 fee.” As I had mentioned to Jason in my email, NO ONE, not the website, and certainly not Dr. Joel Durinka had ever mentioned the additional fee, along with the additional process required to obtain my mmj card! I feel like I was swindled and taken advantage of and I’m NOW out $149! I am in the Customer Service industry and will be escalating this on my own, as I feel not only was Dr. Joel Durinka not helpful, but Jason Heally was not helpful with his reply to my email inquiry. I have spoken with friends and family regarding my online interaction, and they’ve all stated that this is an unsatisfactory situation, and I should receive a refund. Please apply at your own risk on the MYMMJDOCTOR website and GOOD LUCK! I hope that others receive a much more proactive customer service interaction than I have.

By Carla W.

Response from My MMJ Doctor· Jan 24, 2025

Dear Carla, Thank you for taking the time to share your experience with us. We deeply regret to hear that you felt dissatisfied with our service, and we want to assure you that we value your feedback and take it very seriously. First and foremost, we apologize for the delay in your scheduled appointment on 12/27/24. While we strive to adhere to all scheduled times, occasional delays can occur due to unforeseen circumstances. We regret any inconvenience this caused and appreciate your patience during the brief consultation call with Dr. Durinka. His focus during the call was to ensure you were eligible and certified promptly. Regarding the next steps for obtaining your MMJ card, I would like to clarify that the additional state registration process and fees are clearly outlined on our website. Specifically, on the “Arizona State” page, we detail that patients must submit their certification and proof of residency to AZDHS and pay a separate state fee for the final issuance of the card. We apologize if this information was not reiterated during your call, and we’ll work on improving how we communicate these steps more clearly during consultations. We are also sorry to hear about your frustration with our customer support interaction. It was never our intention to make you feel dismissed or unappreciated. We will review this internally to ensure that future communications reflect the professionalism and empathy we aim to provide. We are currently investigating this issue further to ensure a fair resolution and to address any concerns you may have. Please feel free to reach out to us directly at (888)-281 8758, and we will do our best to assist you. Thank you again for bringing this to our attention, and we hope to regain your trust in the future.