Saturday, November 7, 2026 · Customer reviews of US businesses
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1,100 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LOLA offers all-natural cotton tampons in a customizable subscription that delivers directly to your door. Customers pick their mix of light, regular, and super tampons, frequency of delivery, and number of boxes, and never have to worry about running out of tampons ever again. LOLA tampons are 100% cotton with no added synthetics, fragrance, or dyes. LOLA tampons are never treated with harsh chemicals.
LOLA (mylola.com) has 1,100 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 45 reviews with 4 stars · Clear filters
I've ordered this ph-balanced lube for years and it recently started burning when I used it so I switched to a different brand. However, I left a review stating this and their customer service is awesome! They reached out and tried to clarify exactly what my symptoms were and why I was unhappy and refunded my purchase without me even asking. Very solid customer service even if the product isn't working well for me anymore.
By Julia
I have had a great experience with LOLA's customer service. Every time I need to talk to them I get a response right away. I am happy to be using a product that makes me feel safe about how it's made.
By MHFM
I have a subscription for over a year now and I’ve never received my last month box even though I was charged for it. I sent 3 emails to their customer support and never heard back. After a phone call to their customer support I’ve received a free box.
By Tori D.
Didn't buy anything but enjoyed myself. Had major trouble following the bookkeeping :D
By Zoom C.
Response from LOLA· Jan 28, 2021
Hi Zoom Claimer, Thank you for taking the time to submit a review. Please reach out to our team [email protected] if we can help with anything in regards to your experience with LOLA. Best, Raven LOLA customer team
After a difficult experience with the cardboard applicators, the plastic ones redeemed themselves. The absorbancies are good. I only wish that I get reminded to make changes to my recurring order more than 2 days in advance.
By Michelle M.
I like the fact that there is no chemicals in the product. However, I find insertion of the super plus and super applicator tampons hard. I have to use two hands sometimes. Also, I find that they are a bit less absorbent than, say, Playtex brand. I feel that I change Lola brand more often.
By Consumer
Response from LOLA· Nov 20, 2020
Hi Consumer, Thank you so much for submitting a review. We love hearing from our customers! I am so sorry to hear about the recent experience you had with our larger absorbency tampons. As a customer-first business, we really appreciate you alerting us of this experience so that we can relay this information to our manufacturing partners and product team. I took a look at your email correspondence history and am unable to locate a recent email detailing your experience. We would so appreciate any further insight into this situation, as we take all product complaints seriously! With that in mind, please reach out to us over email (at [email protected]) if you haven't already and we will assist you as soon as we can. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable. Again, I apologize on behalf of our team. We look forward to hearing from you soon with any additional information you can provide us with! Best, Raven LOLA customer team
I’ve been using LOLA since it launched. I love having a chemical-free alternative for tampons. The only reason I’m giving it 4 instead of 5 stars is there’s always 1-3 tampons in a box that don’t come out of the applicator, which is frustrating.
By Liz B.
Response from LOLA· Oct 2, 2020
Hi Liz! Thank you for your feedback! We're so proud to have you as part of the LOLA community! Feel free to reach out to us at [email protected] if we can be of any assistance in the future! Here for you, Maria
The products I tried were the cardboard tampons, pads with wings, ultra thin liners, and the cleansing wipes. I am down to using the cardboard tampons only. The pad and liner were not as absorbent as Always products for a heavy bleeder. The cleansing wipes aggravated my skin. The cardboard tampons I really like because you can get a combination of sizes in one box, natural ingredients, and home delivery. I am challenged sometimes with getting a quality grip when inserting the tampon. Overall, my 4/5 stars is only for the tampons.
By Frances F.
Response from LOLA· Oct 9, 2020
Hi Frances, Thank you for sharing your candid feedback with our team! We completely understand how important it is for these products to meet your needs during use, and I sincerely apologize that that was not your experience with LOLA's products. Please know that our Product team takes feedback like yours extremely seriously, and is constantly working to ensure our products are of the highest quality and efficacy. We would so appreciate any further insight or feedback into this situation, as we take product complaints very seriously. With this in mind, please reach out to us over email (at [email protected]) and we will follow up as soon as we can. Again, thank you so much for sharing with us. We look forward to hearing from you soon. Best, Raven LOLA Customer Team
