LOLAReviews of mylola.com

New York, New York

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4.2/ 5

Great

1,100 reviews

LOLA4.2Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About LOLA

LOLA offers all-natural cotton tampons in a customizable subscription that delivers directly to your door. Customers pick their mix of light, regular, and super tampons, frequency of delivery, and number of boxes, and never have to worry about running out of tampons ever again. LOLA tampons are 100% cotton with no added synthetics, fragrance, or dyes. LOLA tampons are never treated with harsh chemicals.

LOLA (mylola.com) has 1,100 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.

Also known as: mylola.com
Website: mylola.com
Category: Personal Care
Location: New York, New York
Listed on The Fair Hearing: 2026

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Sep 10, 2020

UTTER GARBAGE!!!!

I bought a small box (8) of the super tampons a couple days ago from Walmart. (I work at Walmart so I was familiar with seeing this brand.) And for like $3, what could possibly go wrong?! A LOT. Luckily, I didn't have the "disolving" issues like some of these reviews, but I did have the insertion issues. I'm a plus-size lady who doesn't use tampons all that often, but when I do... I'd damn sure expect them to work properly!! My first attempt was yesterday. As soon as I opened the wrapper & took it out to extend it, it came apart in my hands. So... I had to put my tampon back together. First try at insertion was a literal joke. IT WOULD NOT GO IN. Second try at insertion, and hey, what do you know?! It fell apart. AGAIN! Third try, and it went in. Finally, I thought, success! Until I went to push. I thought I was gonna be hands deep in my lady parts, fishing the whole thing out. The applicator would not push the tampon in. No matter what I did, how hard or soft I pushed on it, what angle I tried. Nothing. Lucky for me, I still had a couple of my Tampax Pocket Radiant tampons left and used those (and I was smart to buy a big box of pads when I bought these s**t Lola tampons!!) So for the money, don't bother. They're sub-par quality, uncomfortable, unsafe and overpriced.

By Jen R.

Response from LOLA· Sep 18, 2020

Hi Jen, Thank you so much for sharing your honest feedback with our team! I am so sorry to hear about your experience with our tampons. As a customer-first business, we really appreciate you alerting us of this issue so that we can escalate this immediately to our product team and manufacturing partners to make sure this doesn’t happen again. I completely understand your hesitancy to continue using LOLA. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. I took a look at our systems and am not able to locate your account. That said, we always want to help our customers. With this in mind, if you haven't already please reach out to us over email (at [email protected]) and we'll be more than happy to assist. Again, thank you so much for reaching out and sharing your concerns with us. We look forward to hearing from you soon with any additional feedback you can provide! Best, Kalyn LOLA Customer Team

LOLA reviews

Showing 146 reviews with 1 star · Clear filters

Sep 25, 2020
The compact tampons are terrible
The compact tampons are terrible! they unravel while in use and this is beyond concerning for feminine health. On several occasions part of the tampon is left behind during extraction. If part of the material in left inside this can cause an infection or other heath problems. I sought Lola for a higher quality product made from cotton but Lola is not delivering a quality product anymore. Please contact your manufacturer because they are not securing the material together and it is coming apart while in use.
By Kat
Response from LOLA· Sep 28, 2020
Hi Kat, Thank you so much for sharing your candid feedback with us! I am so sorry to hear about your experience with our tampons. As a customer-first business, we really appreciate you alerting us of this issue so that we can escalate this immediately to our product team and manufacturing partners to make sure this doesn’t happen again. I completely understand your hesitancy to continue using LOLA. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. I took a look at our systems and am not able to locate your account. That said, we always want to help our customers. With this in mind, if you haven't already please reach out to us over email (at [email protected]) and we'll be more than happy to assist. Again, thank you so much for sharing your concern with us. We look forward to hearing from you soon with any additional feedback you can provide! Best, Raven LOLA Customer Team
Sep 17, 2020
I loved this product at first BUT
I loved this product at first. Being able to customize each box for your flow is a great concept. However, I have noticed that my last three boxes, I end up throwing away 1/3 of the box because the applicator doesn’t work correctly and the tampon just gets stuck. It costs too much for a product that doesn’t function in the most basic way.
By Madeline
Response from LOLA· Sep 23, 2020
Hi Madeline, Thank you so much for reaching out and sharing your candid feedback with our team. I am so sorry to hear about the recent experience you had with our tampons! As a customer-first business, we really appreciate you alerting us of this experience so that we can relay this information to our manufacturing partners and product team. I have a few follow-up questions for you, specific to which type of tampon you used. We would so appreciate any further insight into this situation, as we take all product complaints seriously! With that in mind, please reach out to us over email (at [email protected]) and we will assist you as soon as we can. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable. Again, I apologize on behalf of our team. We look forward to hearing from you soon with any additional information you can provide us with! Best, Raven LOLA customer team
Sep 16, 2020
The only thing I liked about Lola Pads…
The only thing I liked about Lola Pads were that they were organic. The leak absorption was horrible!!
By LaTeisha R.
Response from LOLA· Sep 22, 2020
Hi LaTeisha, Thank you for sharing your feedback with us. I am so sorry to hear about your recent experience with our Pads! As a customer-first business, this kind of insight helps us make sure we are providing our customers with services that best fit their needs. Any additional feedback you can provide us would be greatly appreciated! Our team does have a few follow-up questions for you, specifically with respect to your experience with our Pads w/ wings. We would so appreciate any further insight into this situation, as we take product complaints very seriously. With this in mind, please reach out to us over email (at [email protected]) and we will follow up as soon as we can. Again, thank you so much for sharing your concerns with us. We look forward to hearing from you soon. Best, Raven LOLA Customer Team
Sep 13, 2020
Couldn’t even use them...
I'm all for organic products and would much rather go for organic cotton tampons than other synthetic leading brands. However, I can’t even say how good this product is if I can’t even use it! I have the super plus and every single one that I’ve attempted to use so far would get stuck in the applicator. I was looking forward to using this product but I don’t have the desire to try smaller sizes because I has such trouble with a large size.
By Nina S.
Response from LOLA· Sep 20, 2020
Hi Nina, Thank you so much for reaching out and sharing your candid and thoughtful feedback with us. I am terribly sorry to hear about the recent experience you had with our tampons! As a customer-first business, we really appreciate you alerting us of this experience so that we can relay this information to our manufacturing partners and product team. That said, I have a few follow-up questions for you, specific to which type of tampon you used. The customer team would so appreciate any further insight into this situation, as we take all product complaints seriously. With that in mind, please reach out to us over email (at [email protected]) and we will assist you as soon as we can. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable. Again, I apologize on behalf of our team. We look forward to hearing from you soon with any additional information you can provide us with! Best, Annie LOLA customer team
Sep 10, 2020
UTTER GARBAGE!!!!
I bought a small box (8) of the super tampons a couple days ago from Walmart. (I work at Walmart so I was familiar with seeing this brand.) And for like $3, what could possibly go wrong?! A LOT. Luckily, I didn't have the "disolving" issues like some of these reviews, but I did have the insertion issues. I'm a plus-size lady who doesn't use tampons all that often, but when I do... I'd damn sure expect them to work properly!! My first attempt was yesterday. As soon as I opened the wrapper & took it out to extend it, it came apart in my hands. So... I had to put my tampon back together. First try at insertion was a literal joke. IT WOULD NOT GO IN. Second try at insertion, and hey, what do you know?! It fell apart. AGAIN! Third try, and it went in. Finally, I thought, success! Until I went to push. I thought I was gonna be hands deep in my lady parts, fishing the whole thing out. The applicator would not push the tampon in. No matter what I did, how hard or soft I pushed on it, what angle I tried. Nothing. Lucky for me, I still had a couple of my Tampax Pocket Radiant tampons left and used those (and I was smart to buy a big box of pads when I bought these s**t Lola tampons!!) So for the money, don't bother. They're sub-par quality, uncomfortable, unsafe and overpriced.
By Jen R.
Response from LOLA· Sep 18, 2020
Hi Jen, Thank you so much for sharing your honest feedback with our team! I am so sorry to hear about your experience with our tampons. As a customer-first business, we really appreciate you alerting us of this issue so that we can escalate this immediately to our product team and manufacturing partners to make sure this doesn’t happen again. I completely understand your hesitancy to continue using LOLA. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. I took a look at our systems and am not able to locate your account. That said, we always want to help our customers. With this in mind, if you haven't already please reach out to us over email (at [email protected]) and we'll be more than happy to assist. Again, thank you so much for reaching out and sharing your concerns with us. We look forward to hearing from you soon with any additional feedback you can provide! Best, Kalyn LOLA Customer Team
Aug 29, 2020
Leaking in ONE hour?!
I bought light and regular tampons at walmart and thought something was wrong with me because I am leaking through a regular in ONE hour. Come on! So expensive and I feel like I am not protected for even an hour? I hope the take an open box for returns. Horrible quality.
By Stephanie D.
Response from LOLA· Sep 2, 2020
Hi Stephanie, Thank you so much for taking the time to share your candid feedback with us. I am so sorry to hear that you had a negative experience with our Compact plastic applicator tampons! As a customer-first business, this is the kind of insight we need from our customers to help make sure we are providing a service that best fit their needs. We would so appreciate any further insight into this situation, as we take these matters seriously. With that in mind, please reach out to us over email ([email protected]) and we will assist you as soon as we can. Again, thank you so much for reaching out and sharing your concerns with us. We look forward to hearing from you soon. Best, Annie LOLA Customer Team
Aug 21, 2020
Literally so horrible
Literally so horrible, i don’t even have that heavy of a flow and I’ve bled through every single on in less than a hour. How? I don’t know and that’s the problem.
By Madi
Response from LOLA· Aug 28, 2020
Hi Madi, Thank you for sharing your recent experience with us. As a customer-first business, this kind of insight helps us make sure we are providing our customers with services that best fit their needs. Any additional feedback you can provide us would be greatly appreciated! Our team does have a few follow-up questions for you, specifically with respect to your experience with our products. We would so appreciate any further insight into this situation, as we take product complaints very seriously. With this in mind, please reach out to us over email (at [email protected]) and we will follow up as soon as we can. Again, thank you so much for sharing your concerns with us. We look forward to hearing from you soon. Best, Kalyn LOLA Customer Team
Aug 21, 2020
Sadly, not great
The applicators don’t work half the time, and the tampons are uncomfortable. The liners don’t stick. For the price, just not worth it. Looking for another safe alternative.
By Devon R.
Response from LOLA· Aug 28, 2020
Hi Devon, Thank you for sharing your candid feedback with our team. We completely understand how important it is for these products to meet your needs during use, and I sincerely apologize that that was not your experience with LOLA's products. Please know that our Product team takes feedback like yours extremely seriously, and is constantly working to ensure our products are of the highest quality and efficacy. We would so appreciate any further insight or feedback into this situation, as we take product complaints very seriously. With this in mind, please reach out to us over email (at [email protected]) and we will follow up as soon as we can. Again, thank you so much for sharing with us. We look forward to hearing from you soon. Best, Kalyn LOLA Customer Team

LOLAReviews of mylola.com

Rating distribution

What customers rate

About LOLA

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LOLAReviews of mylola.com

Rating distribution

What customers rate

LOLA reviews

The compact tampons are terrible

I loved this product at first BUT

The only thing I liked about Lola Pads…

Couldn’t even use them...

UTTER GARBAGE!!!!

Leaking in ONE hour?!

Literally so horrible

Sadly, not great

About LOLA

More in Personal Care, New York

JW Nail Studio

Intelligent Molecules

Vegan Fitness Redefined

PWURE

LOLA reviews

The compact tampons are terrible

I loved this product at first BUT

The only thing I liked about Lola Pads…

Couldn’t even use them...

UTTER GARBAGE!!!!

Leaking in ONE hour?!

Literally so horrible

Sadly, not great