Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,726 reviews
INNOVOSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
INNOVO is the truly non-invasive pelvic floor exerciser that does all the hard work for you. No more leaks, pads or worries. Start your journey to bladder control with INNOVO. Using a hand-held controller that is attached to a wearable pair of shorts, INNOVO delivers 180 targeted impulses in every 30-minute session to strengthen the muscles of the entire pelvic floor and re-educate the muscles that control bladder function – safely and effortlessly while you relax. Results in as little as 4 weeks. If you suffer from bladder weakness, you have a choice. Choose the pelvic floor restoring pants. Choose INNOVO.
INNOVO (myinnovo.com) has 1,726 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 114 reviews with 2 stars · Clear filters
I was really looking forward to to this working for me but after 10 days I am disheartened because it keeps giving me error codes and will stop. I called on Friday and spoke with a representative who told me to spray again, which I did for a total of 4 times. It worked until about 26 minutes then error coded again. The size is right according to my measurements. Trying again tomorrow.
By Cynthia H.
So far I can't provide a good review based on the fact that since Day 2 electrode 6 kept stopping the device. The shorts are too big in the waist and I'm getting pin-size red marks on m stomach around my hip bones. I really was excited about this device and choose it over another one Yarlap but I'm not sure this is going to work. When I get the new device which will be sometime next week I will have lost several days of progress and I hate having to start over again. Customer service is available but when the device won't run and it takes me an hour to get through 1 30-minute session it is not a good thing.
By Donna C.
I would like for someone to let me know INNOVO has received my return. Thanks!
By Kathryn Love M.
Response from INNOVO· Jul 16, 2021
Hi Kathryn, Yes your return was received and in fact your refund was processed yesterday. Please contact your card holder for verification of the transaction. Kind Regards, Erika
Called and took pictures for Mary. Never heard anything back. My unit is giving an error code of EO 29. Mary seems to think it may be a sizing issue. I only have 12 more days to return this item.
By Bridgette S.
Response from INNOVO· Jul 16, 2021
Hi Bridgette, I've asked the customer service team to reach back to you to finalize the resolution today. Not to worry - if you need to return the date you originally called with the issue (yesterday) has been logged and qualifies the return within the guarantee timing. We hope however we will be able to resolve your issue and get you on your leak free journey! Kind Regards, Erika
For the first week of using these i felt like they were toning my bum, which is great but not really why I spent silly money on them. By the second week I started getting little shocks from them even though I was plastering them and myself in the spray. Now everytime I use them they keep getting errors I think because they have got loose on me even though I haven't lost any weight also I am a bit scared of cranking up the levels as I dont think I want to feel a shock on high.
By Tina
Response from INNOVO· Jul 15, 2021
Dear Tina Thank you for taking the time to leave a review. You should not be experiencing shocks. I will arrange for our dedicated care to reach out to you to arrange a replacement. Kind regards Christina
Not sure if it’s working. Use it everyday like instructed and have noticed no change at all
By Krista G.
Response from INNOVO· Jul 14, 2021
Hi Krista, Stick with it! Few people see a change within the first month - it is important to commit to the 12 week treatment period. That said - we do want to make sure that you are receiving the full benefit of the treatments and our customer service team is available to answer your questions and make sure the device is working optimally. Please feel free to reach out to them toll free at 833-891-6369 and they will be happy to work with you. Kind Regards, Erika
This cost a lot of money. I could only stand, could not sit or lie. I could not get up to full setting. After using 4 times with a day’s break, my legs wer so wobbly I could not walk the next day.
By Valerie D.
Response from INNOVO· Jul 9, 2021
Hi Valerie, I have asked our customer service team to reach out to you to see if they can help you have more positive results. If they miss you please do not hesitate to contact us on freephone 0800 028 5687 for a troubleshooting session. Kind Regards, Erika
Two stars because delivery and apparent ease of use appear good initially. First week no problems. 2 days rest 2 days perfectly fine. Then last night error came up and actually felt like I was being shocked. Have emailed through help link, but received no reply. Tried shorts again following instructions 're electrode error but definitely feeling quite painful shocking sensation.
By Tanya S.
Response from INNOVO· Jul 8, 2021
Dear Tanya Thank you for your review! I am sorry to hear you've had some issues with your Innovo, I can see our agents have been in contact with you yesterday. If we can help with anything further, please do not hesitate to reach out on freephone 0800 028 5687. Kind regards Christina
