GardynReviews of mygardyn.com

I'm a Gardyn 2.0 owner and I've had 3 pumps fail in my 2 years of ownership--on my second lid replacement and I can confirm this practice of offering customers discounts on new lids post expiration of warranty. I'm going to try installing a small pump and place it on a Meross smart plug/GFI. Maybe it saves my investment / crops while we look for some better executed solutions Update: The alternate approach worked...don't buy the 2.0 version if you can avoid it!

We have had our gardyn since 2020 and have been extremely satisfied with it until recently. The water pump and wiring have failed in the past and customer service has been quick to fix the problem by offering replacement parts. However, when the gardyn stopped working this time, the only option we were given was to purchase a refurbished lid for nearly $200. This refurbished lid would have a one year warranty. This is extremely frustrating because the likelihood of it breaking after the year is very high and we would be left with the same problem again. Our question is has there been a design change to the 2.0 lid that would prevent this from happening again? The gardyn 2.0 lid has some obvious design flaws with all parts underneath the lid (pump malfuntion, sensors corroded, wiring corroded). We have been members since we purchased it (which is $745 for 2 years) and are now having to decide if we just want to throw in the towel and given up on gardyn or dish out some more money on a lid/pump/wiring that is likely to fail again. Hopefully their new product the 3.0 has fixed this problem and the folks buying it won't have to deal with it. We are truly upset about this because we have loved our garydn and have raved about the customer service up until now.

After a regular monthly tank refresh the pump wouldnt start. I kept connecting and reconnecting, trying to figure out if it was a WiFi or an app issue or something as such. Few days later I wrote to customer support and replied with the pictures requested, Ofcourse it was by then a week after my one year warranty had expired. Now I need to replace the whole lid and all I get is some discout they are offering. As far as I am concerned this is a very expensive piece of equipment that should not fail within the first year of use. I tried to post the problem on the facebook group and the post was declined by the administrators. If the group is just for members to post the positive experiences, it does not serve the purpose. I wish I had access to more reviews and a truthful picture of hydroponic farming before buying this. I live in a food desert and thought this will be an answer for lack of fresh greens, but I will be eating very expensive lettuce salads if I have to keep replacing the lid every year. Update 3/2/23 After this review, Gardyn wanted me to contact them to schedule a phone call. When I emailed the support team, they closed the new ticket and merged with the old ticket, but never gave me a call back. Very poor quality product for a high price and very poor customer service

I am on my third Gardyn. The third is the refurbished portion of the machine, the lid, that controls the water, light, motor, internet connection and anything else this machine needs. The other two I purchased. This third unit will not stay connected to my internet even after multiple modem resets, Gardyn reconnections, emailing back and forth with their support staff. I even purchased a Wi-Fi extender to help the signal. Everything on my end is fine except the Gardyn itself. The other TWO gardyns I had there was no issue staying connected to the internet. Gardyn staff are telling me over and over my signal is weak. The first Gardyn died and I’m not sure why but I believe some connections became corroded. The second one I believe had corrosion issues as well and the machine would not read the water level correctly. When the water level is incorrect i don’t know how much water is in there and the machine has run dry at times. That is happening with this third one as well because of the supposed connection issue. I have this expensive system and all 3/3 systems have failed me. I am beyond frustrated and I need this company to help or even replace it again. Addition to Gardyns reply. I do not have 3 Gardyns. I said I’m on my third as the first two already broke.

3rd lid. Water sensor is a POS and is not replaceable, requires replacement of entire lid. Usually fails after 13 months once warranty expires. Edit 1/2. They called me today and offered to make it right with either a refurbished lid or a discount on the Gardyn 3.0. The customer service was excellent albeit it a bit reactionary to the review, nevertheless I am satisfied. My advice is not to buy the Gardyn 1.0, several items have been upgraded since that time that will likely fail on you. Go for the new one.

The first year was fantastic. However, exactly a year after purchase my water pump is no longer working. I can not get a live person on the phone and my emails and forms submitted are ignored. Now it is completely useless and takes up space collecting dust because I can not get any CUSTOMER SUPPORT!!

The Gardyn has been a great addition to our home! We enjoy having fresh produce and it adds something beautiful to display in our apartment!

Today, November 23rd, I sent an email about my failed re-activation/renewal of my membership on my old gardyn 2.0. I explained everything already and even followed ALL steps (in words and in pictures) provided by the customer associate but still it does not allow me to avail for a 2-year membership on my old gardyn 2.0 (61ba account). I sent several (more than 15 emails today) e-mail follow-ups about asking for assistance on how to solve the problem or issue. I sent three screenshots to prove that the gardyn app for my gardyn 61ba account (old gardyn) does not work. When you hit ADD MEMBERSHIP after choosing 2-year membership, the app stops, it disappears and it does not proceed to any check out and billing. Apparently, this customer associate is not reading and understanding my replies and not even checking my screenshot attachment. When I activated my new Gardyn 3.0 (95c9 account) this early morning after I assembled all parts, I did not have any problem with it. My 2-year membership was activated without any hassles. I even ordered strawberries and other plants under my new 3.0 gardyn 95c9 account. So that I can plant in my old gardyn 2.0. I will be travelling tomorrow morning for Thanksgiving. I would like that my old gardyn account will have an activated 2-year membership but gardyn failed me. You did not help me at all for today, for the several emails that I sent you. I am super disappointed in your customer service. You should have a ready plan on these technical issues. I don’t like to repeat my emails and screenshots again. YOU SHOULD READ every single word and check every screenshot. I am thinking of not anymore continue my gardyn because your customer care is a HUGE LET DOWN, A BIG DISAPPOINTMENT. I deactivated my old gardyn 2.0 because your gardyn 2.0 is so messy, flimsy, not durable including your poor customer care service. You don’t have even a direct number to call in your website, perhaps because you are avoiding complaints. I ordered a new 3.0 gardyn thinking that you can readily assist and help and solve issues from your product or service and you presented an advertisement that your new product will be better than the old. But it seems like you still have a poor customer service and or worst customer care. You don’t have any immediate solution on this matter especially the switching of accounts and activating membership in an old gardyn 2.0. Worst! I don’t recommend this gardyn if you have this kind of customer service. My REPLY below and the the gardyn email reply today, November 24th: I do not need a free membership. ONE month of membership does not even compensate the HOURS of waiting for no definite solution. Installing and re-installing did not even solve the problem. I waited for the whole day and whole night for you to solve the problem. NOT EVEN ONE WILL SAY THAT THE IT TEAM IS NOT AVAILABLE. For the several emails I sent and several replies I sent, not even one mentioned - "We have escalated this event to our IT team to investigate further." - Why only now you mentioned this statement with all the emails that I sent? ..and why now that you are mentioning this - "Our IT team will likely not get back to us before Friday or Monday as our offices are closed today for Thanksgiving." I waited and with all those replies, there was no solution. Each single email, you are not at all reading my explanation and not even one of you checking my attachment. This is such a worst customer service. I already sent my dismay and huge disappointment in social media, in reviews with one star! You deserve the one star and the poor reviews i posted in social media tonight. Worst service!