Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
715 reviews
myfreebird.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freebird is a customer-first grooming brand focused on making shaving simple and effective. When you purchase a Freebird shaver, you can choose a convenient blade subscription to keep your shaves fresh with automatic replacements, or shop blades and products individually. Our products are also available on Amazon and Walmart, giving customers flexible ways to buy and manage their routine.
myfreebird.com (myfreebird.com) has 715 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
715 approved reviews, newest moderated first
Thanks For The Excellent Shave Experience! I've Been With FreeBird Since The Jump, And Just Now Upgraded To The Pro Series! Great Price And I Got The Free Travel Case Which Is Sweet! Thanks FreeBird 👍👍
By Jessie B.
Great product. Wish I had purchased sooner.
By Vin P.
Convenient and easy way to shave my head. Using a razor was time consuming and caused nicks and cuts. This is a much better alternative.
By J P.
Worst experience working with any company. Took a leap of faith and ordered their product. Right out of the box, the product did not work even after a charge. Charged further and heard the motors working but would not trim any scalp hair. Charged for 48 hours, still same thing. Tried to return and received a lot of resistance to returning it. Then finally end up spending $20 returning a useless product that costed $40. Company could care less about being supportive about the quality issue of their product. They did not even care to acknowledge the issues and were too much in a hurry to try and make the customer go away. I know others who also had similar horrible experiences with this company. Try other companies, plenty out there. I will be spreading the word so others do not go through this. If you don't care about losing money just to try out a poorly made product, go ahead.
By Raj C.
Response from myfreebird.com· Mar 6, 2026
We’re really sorry to hear about your experience. That’s certainly not the level of performance or support we want any customer to have. Our team did work to help troubleshoot the issue and offered return options within our 30-day return policy, including a $7.95 prepaid return label option. We understand that returns can be frustrating, especially when the product didn’t meet expectations, and we’re sorry the process left you feeling unsupported. We take product feedback and quality concerns seriously, and experiences like this are shared with our product team so we can continue improving. If there’s anything still unresolved, we’d be happy to review your case again and see how we can help. — Freebird Support
I was not aware but around every 50 shaves you need to replace the circular blade which is not too bad as the cost is very reasonable
By Steven H.
Response from myfreebird.com· Mar 6, 2026
Thanks for sharing your experience! You’re absolutely right, keeping blades fresh helps ensure the best possible shave. Our blades are designed to deliver up to around 50 smooth shaves, so replacing them regularly helps maintain performance and comfort. We appreciate you being part of the Freebird community and are glad to hear you’re enjoying the shave. — Freebird Support
What a disappointment! The razor is actually a really good product. The company is Scammy! I was automatically signed up for razor refills without my knowledge. The company kept my debit card on file and charged me $47.92 a month for refills. I only paid $30 for the whole damn razor. The nerve of them! Common thieving company! I had to contact the bank and get a whole new debit card. Do not purchase from them.
By Tonya H.
Response from myfreebird.com· Mar 6, 2026
We’re sorry to hear about your experience, and we appreciate you sharing your feedback. When a customer purchases a shaver on our site, the order may include our optional Blade Refill Program. This program provides discounted replacement blades, warranty coverage, and can be managed, skipped, or canceled at any time through the customer portal or by contacting our support team. We certainly never want anyone to feel surprised by a charge. I'm happy to see that our support team was able to quickly cancel your subscription and refund the order. We appreciate you giving Freebird a try. — Freebird Support
Twice now I’ve had to cancel subscription. Received an email for 50% off a set of three blades. Found out only after ordering automatically subscribed me. Scam
By Ray B.
Response from myfreebird.com· Mar 6, 2026
We’re sorry to hear this experience was frustrating. The blade refill program is an optional subscription that may be included with certain promotions, and it can always be managed, skipped, or canceled at any time through the customer portal or by contacting our support team. Our goal is always to be transparent and make managing subscriptions simple. If there’s anything still unresolved with your account, we’d be happy to take another look and make sure everything is taken care of. Please feel free to reach out to us at [email protected], and our team will gladly assist. — Freebird Support
The best shave ever and I have done and I have done a lot of shaving. Had a small problem with the unit and customer service took great care of me.
By Jim T.
Response from myfreebird.com· Mar 6, 2026
Thanks so much for the kind words! We’re glad to hear you’re getting such a great shave. And we’re especially happy our support team was able to help when you needed it. We appreciate you being part of the Freebird community! — Freebird Support
