This company is HORRIBLE!
Their customer service is non existent. I have left voicemail's and sent multiple emails on a care package I was trying to send 10 days ago. After not hearing from any one, I canceled the order.
By brittany
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
39 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2003, we offer a wide range of fun and unique Gifts & Gift baskets tailored to destinations worldwide.
MyFavoriteCity.com (myfavoritecity.com) has 39 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 2 reviews with 1 star · Clear filters
Their customer service is non existent. I have left voicemail's and sent multiple emails on a care package I was trying to send 10 days ago. After not hearing from any one, I canceled the order.
By brittany
If you aren't making 25 baskets for 4 out of state conferences, expecting your $350 order to come within a month, don't need to reach customer service by 'live chat' or by phone within that month of waiting for your products to arrive, then MyFAvoriteCity will not disappoint you. They do have unique items but the stress and anxiety they caused me for my biggest order of the year was not worth it and after requesting my order to be cancelled 3x, low and behold, I got my products delivered! They cost me more money than I earned since I had to pay extra shipping to rush my orders to my clients out of state to meet their deadline. I will NEVER order from them again.
By Allison