Fast service and perfect prescription
Fast service and perfect prescription. Great customer service and great offers. This is the place to go to get prescription glasses
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
789 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
My Eyelab carries more than 2,000 designer eyeglasses for less. Get 2 pairs of eyeglasses for $59.95, free eye exam included. Find a location near you!
My Eyelab (myeyelab.com) has 789 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
789 approved reviews, newest moderated first
Fast service and perfect prescription. Great customer service and great offers. This is the place to go to get prescription glasses
By customer
Honestly the process was seem less but I prefer to go to a place where I’m seen by an optometrists. I was directed to a room where a virtual person directed my eye exam.
By customer
Response from My Eyelab· Dec 12, 2018
Hello We apologize for all the troubles you have gone through in our store. Truly not our intention. We strive to always have our patients 100% happy and it is unfortunate this did not happen with you. We value your opinion and we will share this feedback with our regional manager for training purposes
I’m still waiting for my glasses for over 4 weeks, that is unacceptable , I have to say the staff is really nice, but that doesn’t help when you have to wait a lot
By Carlos G.
Response from My Eyelab· Dec 12, 2018
Hello Carlos Garcia We understand your disappointment and apologize for any inconvenience that this may have caused you. We appreciate you making us aware of this situation, we value your opinion and we will share this feedback with our regional manager for training purposes. Please send us your information to [email protected] with the subject line Trustpilot Review and we will assist you as soon as possible.
Constante rotacion de personal, la informacion que maneja cada asesor nunca es la misma, la atencion es muy pobre, se tardan en solucionarte cualquier situacion.
By customer
Response from My Eyelab· Dec 12, 2018
Hola Entendemos su decepción y nos disculpamos por cualquier inconveniente que esto pueda haberle causado. Valoramos su opinión y compartiremos sus comentarios con nuestro gerente regional para fines de capacitación
Do not waste your time or money coming to this place, you won’t see a Dr. or receive a personalized service, someone from a TV will conduct the exam from another State and, no matter what you’ll need glasses that are going to come long after whatever they tell, the prescription will be bad and you won’t have anyone to complain to, scammers..,as soon as they have your money your are out...
By JC F.
Response from My Eyelab· Dec 12, 2018
Hello JC F We apologize for all the troubles you have gone through in our store. Truly not our intention. We strive to always have our patients 100% happy and it is unfortunate this did not happen with you, please send us your information to [email protected] with the subject line Trustpilot Review and we will assist you as soon as possible.
Great service.
By customer
Cool experience, great deal on my glasses, normally pay and get 1 pair at other places, walked out with 2 here.
By Anthony
Awesome Experience! Finally good styles at an affordable price!
By EC