My EyelabReviews of myeyelab.com

Customer service nonexistent!!! Rude people from opening the door to the so called video dr. Then they screw insurance then me for $500 out of pocket just to lose my glasses. I should have been wearing them since November 4 and November 11 someone from the company calls and says excitingly my glasses are in. Just to find out three hours later they are not at the store. Every single person at that company are rude and could not give the slightest care of how it effects us. DO NOT PURCHASE A LENSE WIPE FROM THESE CROOKS!!!!

The exam is with some one on a computer for one and all in all this place just sucks not good at all will never go back they are not a good place

Ms Karina is a sweet and helpful person I give her 100% I love everybody at myeyelab 👓👀👁️🧿🕵️

Not only where my glasses way more expensive than normal I tried to cancel order that day and was told I only have 1 hour to cancel, despite the corporate police of 24 hours. They are franchised so they set their own rules. The lens popped out of my sunglasses not even 2 months after getting them. I went by thinking they will just tighten screw. The girl (very nice) says the screw is stripped. How? I just got them that means that they came that way.. She says it needs a frame replacement and I'll have to pay 20% because it's after 30 days. 😳 I said not only were they very expensive, they were defective? She managed to 'fix' the screw with with a different tool. Then she says all she will ask is a a Google review and she gets evaluated for her job based on Google reviews.😳 Stands right next to me, asked if she can do the review herself. Trying to emotionally blackmail me into a good review??? 🤷‍♀️ Uncomfortable and akward plus I was late for a meeting so I just did it and left intending to edit my review later This girl was very polite but the whole place is unscrupulous in their practices. I'd NOT recommend.

I won’t come back to this place they did a bad job I didn’t see right with my glasses for months and never felt comfortable they hurt my nose till this day and they never fix them the answer I got every time I went back was you got to get used to them I paid about 500 hundred with transition I will never give them my business ever again I will go somewhere else.

Bought my lenses for my glasses with all the options. Brought back 6 times for major flaws or not putting transition lenses. After I was satisfied, after 6 mos the lenses started pitting all the way around the lenses. Stephanie was awesome, but the quality is worthless.

This was the worst eye appointment experience ever. Virtual doctor are you serious.....how can they make sure if a contact is sitting on the eye correctly? This place is trash....dont go here. Get real doctors and dont waste our time....

The manager talks to you like you are dumb so they can make a sale. Dishonest and Misleading company Do not go here, they do not care about the customer or their experience. They are a money grabbing company. I ordered my script and they never made the order. When I asked for the script so I can fill out at Walmart, they said Walmart wouldn't have it. I ordered and it cost me $104 at Eye lab. Went to Walmart to check with them and they said they have some in stock at the store for $78.