My Favorite ESP
I've been working with Emma for 7 years. Their tools are amazing and the customer service is top-notch. I also work in Mailchimp and Constant Contact and Emma is absolutely my favorite.
By Lauren K.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
231 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get more from your email marketing. Emma's powerful digital marketing platform makes it easy for teams of all sizes to create beautifully designed email campaigns that drive results. Identify who to target, automate your marketing programs and integrate with the technologies you use most to deliver more effective communications. With award-winning thought leadership, friendly expert services and thoughtful product design, Emma helps marketers worldwide do their very best work.
Emma Inc. (myemma.com) has 231 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
231 approved reviews, newest moderated first
I've been working with Emma for 7 years. Their tools are amazing and the customer service is top-notch. I also work in Mailchimp and Constant Contact and Emma is absolutely my favorite.
By Lauren K.
The woman who helped me was friendly, patient and solved my issue.
By Julie H.
Very patient, walked me through the issue and waited while items were downloaded. Helped me resolve issue and thank you for having your tech support in the US and not overseas.
By Julia
Great customer support!
By Chelsea
Rep was very helpful and understood my problem. I got 100% resolution. Very happy.
By Mike
We were having trouble logging into our account due to new security measures and Emma's Costume Service rep was attentive, helpful and responsive to providing options and helping us solve our access issue quickly.
By April B.
Hardly any wait time and Tom was so kind! Great service!
By Colorado Mountain C.
The support rep was so kind and helpful. The issue was resolved very quickly and I was back to work.
By Chelle