Emma understands service
I’ve been using Emma for many years and am very happy. Excellent service and support and an easy-to-use platform. This is an online service with personal attention.
By Lisa L.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
231 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get more from your email marketing. Emma's powerful digital marketing platform makes it easy for teams of all sizes to create beautifully designed email campaigns that drive results. Identify who to target, automate your marketing programs and integrate with the technologies you use most to deliver more effective communications. With award-winning thought leadership, friendly expert services and thoughtful product design, Emma helps marketers worldwide do their very best work.
Emma Inc. (myemma.com) has 231 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
231 approved reviews, newest moderated first
I’ve been using Emma for many years and am very happy. Excellent service and support and an easy-to-use platform. This is an online service with personal attention.
By Lisa L.
The support team always respond so promptly and with great detail/expertise. Absolutely fantastic service!
By Rachel
You fixed my problem IMMEDIATELY!
By LT Bobby R.
Quick and responsive guidance.
By Benidorm B.
Emma is a wonderful service to use. I was unsure about how to interpret the results from an email campaign of mine and the support agent there went the extra mile to look into and further explain what a perceived discrepancy was really all about and how to better interpret the response to my email. He took time to research my issue and got back to me later in the day with a detailed explanation that was spot on and much appreciated.
By Sally
Emma's support team are the best! I always have a friendly, knowledgeable person to help when I need it (which is not often).
By Rochelle S.
I was amazing the my email was answered and my issue was solved on a Sunday.
By Kim Dettwiller B.
Emma support responds very fast. I contacted support by email, they respond quickly and address the issues almost immediately.
By Dwayne B.