MycustomheartReviews of mycustomheart.com

First off, the order was advertised as being neatly packaged together and the bear was supposed to have a case with lights also I got her 4 bath bombs and online got two. Secondly I Ordered my wife’s “bundle” two weeks in advance for Valentine’s Day, it didn’t get here until the afternoon of the 18th 4 days late and they sent an email saying they would give me a $50 STORE CREDIT but all of their stuff is Valentine’s Day themed not to mention absolute dollar store garbage foam roses and such. What a waste of money and time I promise you can do much better for that special someone in your life and at half the cost.

Don’t believe the Ships in 24 hours BS. We are a week and a half out from the order and it has yet to ship. Absolutely ridiculous claims if they are running this far behind. No accommodations made besides a “credit” towards their products that you can’t get until your package arrives. I guess I’ll wait another couple weeks to get that product as well. Don’t order anything from this website. You’ll regret it.

Order arrived late af and after Valentine’s Day, customer service is complete dog cheeks, and didn’t even receive compensation or a discount at least after they said they would.

Horrible horrible & horrible... I ordered a gift box a week in advance for my partner with expected delivery to be before valentines day and two days before v-day they sent an email saying there will be delays due to weather and illness. Also saying if you don't receive your order on time they will give you a $50 store credit..? Yeah let me go spend more money with you guys right... Any who, ill be disputing it with Amex and really never leave reviews but wow this was bad. Customer service and experience overall -10000/10

Worst delivery lead times

I rarely leave negative reviews, but my experience here was honestly disappointing from start to finish. The customer service was slow and unprofessional, and it felt like no one really cared about resolving issues or making customers feel valued. Communication was poor, and I had to repeat myself multiple times just to get basic help. On top of that, the quality did not match the expectations set by the advertising. What I received felt rushed and poorly handled, especially considering the price. Small details that should have been standard were completely overlooked, which made the whole experience frustrating. I genuinely wanted to like this place, but the lack of attention to customers and overall professionalism made it hard to justify returning. I hope improvements are made because there is definitely potential, but right now I can’t recommend it based on my experience.

poor customer service. no telling when you'll receive what you ordered or how the quality of it will be once u receive it. shop elsewhere!

Didn't recieve the photo I sent in to be framed. Was neither in the frame or with the order. Also missing the fancy bath bomb but did recieve the other 2. Everything else is quality and nice for sure. Its just that without the photo, the presentation i was so stoked for is kind of ruined. Never would have purchased this knowing the key piece was going to be missing. 2 stars for potential. Will see how the situation is rectified in the coming days.