This is not what I ordered
This is not what I ordered. I need a refund.
By Bruce B.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
196 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Cozy Farm we believe that our groceries are the added value to your pantry. Our selection of products has been built around our customers needs. Our store is the place to go for every dietary needs and includes a selection of Organic, GMO free, Sugar Free, Keto, Paleo, Vegan, Vegetarian, pre and post workout proteins and foods and snacks.We know how important it is for you to trust your grocer and we are committed in doing our best to match or exceed your expectations.
Cozy Farm (mycozyfarm.com) has 196 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 29 reviews with 1 star · Clear filters
This is not what I ordered. I need a refund.
By Bruce B.
I ordered Palma de Christi castor oil. You sent just castor oil. Not Palma de Christi.
By Lee B.
Prices outrages . $20 more for protein bars than any other site.
By Charlie
I never received it!
By Trina M.
Response from Cozy Farm· Jun 26, 2024
We just checked on UPS and, unfortunately, it looks like something happened to your package in transit. For this reason, we’ve already placed the full refund. Really sorry for the inconvenience and thank you for your patience. Regards, Francesca Owner Cozy Farm
NO DELIVERY OF PRODUCT NO PHONE CALL, ETC
By Michael F.
Response from Cozy Farm· Nov 9, 2023
Actually USPS delivered your items yesterday November 8, 2023, 4:35 pm, perfectly respecting our delivery times. Francesca Owner Cozy Farm
Good morning! I ordered Neuropathy Rubbing Oil but your company sent me Neuropathy Foot Pain Relief rubbing oil instead. The packaging are totally different, so I don’t know how a company like yours could mix up my order like this.
By Charles D.
Response from Cozy Farm· Nov 3, 2023
Good morning! As we have explained in our reply email, it is simply the NEW LOOK of the SAME product you ordered. You can easily check it yourself on the manufacturer's website. Plus on the packaging of the product received already says NEW LOOK. Francesca Owner Cozy Farm
I ordered vanilla, you sent strawberry!!
By Carvella C.
Response from Cozy Farm· Oct 4, 2023
Really sorry for the mistake. We've already placed the full refund, you can keep the item received for free, no return needed. Francesca Owner Cozy Farm
No communication I have no idea when I will receive my purchase.
By Jim B.
Response from Cozy Farm· Sep 24, 2023
Actually we sent you an automatic email with the order confirmation to the address you provided and then another one when the items were shipped with the tracking number. According with USPS you order has already been delivered on September 9, 2023, 1:51 pm. Francesca Owner Cozy Farm