Personalized service
Personalized service - you just don’t get that in the banking community. Better rates as well.
By Katy L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
403 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As an open-to-the-public, not-for-profit institution, our unique focus is on you, the consumer. Our end goal is to provide service that's customized uniquely to you, backed by offerings that address all of your banking needs.
Consumers Credit Union (myconsumers.org) has 403 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 316 reviews with 5 stars · Clear filters
Personalized service - you just don’t get that in the banking community. Better rates as well.
By Katy L.
Customer service was great. Everything was explained where I understood. Everything that they offered was what I was looking for and more. Plus on top of that I got a bonus for new branch opening . I received a deposit payout because of the new branch opening out into my savings account
By Karol W.
Professional, friendly, responsible. I have been a CCU member for ever and all of my interactions have been positive. Just a great group of people.
By George S.
I never had any issues. All the transactions went thru smoothly.
By Girma A.
Face-to-face contact with your people in your Streamwood office has always been informative and pleasant. I only complaint would be what you people charge for new checks. I can’t understand why the singles cost more than the doubles, plus I hear the doubles now or 25% less for the same money.
By Lawrence L.
security on lock /unlock is very serious if its lock its locked no access whether auto pay or not THANK YOU! Customer Jason has been available on many occasion and others who names escape me But Thank All who have showed.up with angel wings (smile) I wish I had something tangilble like a card with written words But I hope all who have assisted me KNOW WHO YOU ARE AND "Feel Appreciated" Thank You! There is no specific date when its all times
By Genesis N.
very good at getting back to customers
By Karen G.
Very helpful
By Lewis