My CondolencesReviews of mycondolences.io

If I could give a negative minus 1 review score I would. Just don't order from them. They charge big $$ and delivered a crappy flower arrrangement for the funeral that I couldnt't attend so I ordered from their website. Bad bad bad rip off.

The convenience of ordering the flowers was easy however the size and quality of flowers was very poor and unacceptable to the price of the bouquet. Extremely fusappointed and embarrassed by the size of the bouquet for a close family friend. DI MOT ORDER from this site you will be sorry.

Description of complaint: This is an online company that partners with your local funeral homes, using their trusted florists and vendors to offer sympathy gifts. The unfortune thing is they contract with local florist using the information from the funeral home that lists the contact information with the time and place for the flowers to be send. The problem is that they do not or did not relay the correct information to the florist. My husband's Celebration of Life for for November 26th, 2024 at 7pm at our church. Confirmation emails were sent out to the purchasers of the flowers confirming the date and time but the flowers were delivered the day after or not at all. The florist stated they were ordered to be delivered on the 27th, the day after the event. I want the flowers that were ordered. They did refund to one friend but that is what they should do is refund to everyone who did not get their flowers delivered on time. This is a company that uses third parties but with no follow up or accountability if they provide the wrong information to the third party. I told them to make this right they need to have the flowers delivered to me at their expense. DO NOT ORDER FLOWERS THROUGH ANY FUNERAL HOME SITE CALL YOUR FLORIST DIRECTLY UNLESS YOU WANT THE LOSS OF YOUR LOVE ONE TO BE EVEN MORE TRAGIC. Desired settlement: Delivery of flowers

Ordered a very expensive standing bouquet through the funeral home website to be delivered for memorial services. Website stated they were guaranteed to be delivered. More than 2 weeks AFTER the services, I received an email that my order was canceled and a refund was being issued. No explanation was given. HORRIBLE AND UNACCEPTABLE TO DO THAT TO A GRIEVING FAMILY.

I ordered flowers for a funeral and they were not delivered. They said the flowers were ordered too late to be delivered. The website confirmed the delivery and didn't state anything about a cut off time. The flowers were never delivered and they refused a refund. Condolences.com said the best they could do is to deliver them to the family.

I ordered flowers for a funeral. Price was outrageous for what I received. A tiny vase of flowers cut much to short. I was embarrassed. The arrangement looked like the work of a child. Never ever again. Buyer beware

I DO NOT RECOMMEND anyone to use this company. They are ridiculously over priced for one. What they advertise isn't what you you get. I spent $149.00 and I got a bouquet with withered roses and an arrangement that I felt insulted with. Spoke to Micheal and he had nothing to say. Noth even an apology. Use another company of you can. Service is awful. If I can give this review a zero, I would do so. Don't let them ruin it for your family ot friends.