Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
49 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mychondria believes everyone deserves the chance to feel their best and live life without limits. That’s why the company exists – to empower people to naturally restore their health, energy, and resilience through the science of red light therapy.Mychondria designs high-quality light therapy devices that make clinical-grade results accessible at home. From portable solutions like the MyLight MOVE to full-body systems like the MyLight ELITE, each device uses proven wavelengths (630nm, 660nm, 850nm) to support pain relief, faster healing, deeper sleep, and improved performance.Their products combine strong light intensity, zero EMFs at treatment distance, and unmatched durability – all backed by a 10-year warranty and a 60-day trial. But what sets Mychondria apart isn’t just the technology. It’s their commitment to education, with customized protocols based on real science to guide every user confidently.Mychondria helps people take control of their health in a safe, evidence-based way – and inspires a life where they can thrive, not just get by.This is what makes Mychondria trusted by health professionals, athletes, and individuals who refuse to settle for anything less than their full potential.
mychondria.com (mychondria.com) has 49 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 43 reviews with 5 stars · Clear filters
Outstanding customer support so far. Still waiting to receive the device.
By Nini
Response from mychondria.com· Apr 22, 2026
Thank you for taking the time to write a review, Ni. It's been a pleasure working with you, and I look forward to hearing when you have your device soon! Love & light, Darren Smith
They have phenomenal quality products. Best red lights I have ever used and their customer service is impeccable! Very responsive and supportive! Nick Coetzee also provides great and informative videos of their products!
By Blair T.
Response from mychondria.com· Apr 9, 2026
Thank you so much for this, Blair. I really appreciate you taking the time to leave such kind feedback. I’m also glad the videos have been helpful. A big part of what we do is making sure people feel informed and supported, not just sold a device. Thank you again for the support. We’re very grateful to have you with us. Love & light, Nick Coetzee
In an era when it is near impossible to reach a human form for customer service, i was overwhelmingly pleased with Mychondria's responsiveness and ability to resolve issues. I am still new to red light therapy but have done a deep dive into the science behind the specific wavelengths. There are many competitors touting their wares; they are very difficult to distinguish from one another and hard to know who to trust. I am impressed by Mychondria's truly risk free 60 day money back guarantee and 10 year warranty and this is what led me to go with them when I ordered a large full body panel (Pro 2.0). I could not find any other company willing to offer the same. Furthermore, when some shipping issues did arise for me (mostly centered around my busy travel schedule and therefore my ability to receive shipment), Nick was always available to speak with directly and helped get the package to me. I am very pleased with the high quality lights and the continued excellent customer service. As a comparison, I had ordered a smaller, more mobile panel previously and emailed about the similar travel/receipt issues i had anticipated. Despite multiple emails (no phone numbers available) and even DMs to their IG account, I was never able to reach anyone and effectively had to chase my package around the country to finally receive it. I do not have confidence in their backing or their warranty, given how difficult it was to resolve this relatively simple issue.
By Faye L.
Response from mychondria.com· Apr 7, 2026
Hi, Faye. Thank you so much for taking the time to write such a thorough review, and thank you for your patience with the shipping issues. You have been incredible to work with, and I'm always here if you need anything else. Love & light, Nick Coetzee
The individualized customer experience makes the purchase of this red light product way more important. Firstly, the passion of the company owner, and the fact that he will individually contact you with answers to questions is amazing. The podcast and the continued online education, explaining the product, the research, and various treatment protocols is also very important. The Red light unit itself has no flicker and minimal EMF, which are very important when purchasing a unit. There are many products out there and this one in my eyes seems to meet my needs, as well as my patient’s needs. I am happy that if I have any questions, I know that this vendor will answer them and help me. I’m not just left with a piece of equipment to find my own way. I am so much happier having the knowledge I get individualized customer service. In today’s world where there is so much out there and you don’t know whether you’re getting the real thing I know I am with this product.
By Alex
Response from mychondria.com· Mar 20, 2026
Thank you for writing such a thorough review, Alex. I also appreciate you highlighting the education side of what we do. The research, the protocols, and the ongoing guidance are a huge part of this for me, because no one should be left to figure it all out alone after buying a device. If you ever have any questions along the way, you know where to reach me. Love & light, Nick Coetzee
Great product and fast shipping...
By James C.
Response from mychondria.com· Mar 17, 2026
Thank you for taking the time to share your experience, James. If you ever need anything, we're here for you. Love & light, The Mychondria Family
It was a professional visit with someone who genuinely cared about helping people, answer our questions quite well, and even planned to check back. We feel very comfortable about this experience.
By Chuck
Response from mychondria.com· Mar 10, 2026
Hi, Chuck. Thank you for taking the time to write this. That means a lot. My goal is always to make sure you feel heard, supported, and clear on what you’re doing. There’s nothing worse than feeling rushed or confused when it comes to your health. I’ve already put a note in my calendar to follow up with you in 30 days. I’m looking forward to seeing the progress we can achieve for you and your wife. Thank you again for the trust. Love & light, Nick Coetzee
I have used mychondria's red light therapy for about 4 years. I just went ahead and updated my panels. I'm waiting for them . They are on the way. I'm beyond happy , by using this company's red light devices. I now hove a way to deal with my high stress . I look forward to my red light sessions. Thank you Nick and mychondria team for all your help.
By NormaElena C.
Response from mychondria.com· Feb 28, 2026
This means a lot — thank you, Norma. I am so glad that we connected. Four years of consistency and choosing to upgrade says everything. When someone looks forward to their sessions, that tells me it’s become part of their rhythm, not just a device. I’m really glad it’s helping you manage stress in a real way. That’s one of the most underrated benefits — giving your nervous system a reliable reset. Your new panels are on the way, and I’m excited for you to experience the upgrade. Thank you for trusting us and for taking the time to share this. Love & light, Nick Coetzee
Nick, your customer service and personal involvement in helping to pull me through my order. The customer service couldn’t have been better. Thanks again for your help.
By Kendl P.
Response from mychondria.com· Feb 19, 2026
Thank you so much for taking the time to write this, Ken. I know how important this is for you, and I’m really glad I could help you through the process and make it smooth. That’s always the goal. Your trust and support don’t go unnoticed. I’m excited for you to keep going with your sessions and see the results build over time. Thank you again for the kind words 🙏 Nick Coetzee
