Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
70 reviews
CAPNOSSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CAPNOS is brand focused on helping individuals quit smoking and vaping by addressing the physical and behavioral habits associated with addiction.Instead of relying on nicotine replacement, CAPNOS produces non-electric, flavored, pressurized air inhalers designed to simulate the physical sensation of smoking or vaping without any of the harmful substances.Core ProductsThe CAPNOS Legura: Plagship device, designed with a tighter draw to mimic the sensation of pulling from a traditional vape or cigarette.The CAPNOS BRE-Z: Designed for a lighter draw and greater flavor profile, intended to mimic direct-to-lung vaping or traditional hookahs.The CAPNOS Zero and CAPNOS E-Z are additional value devices.Zero Nicotine & Zero Smoke: The devices contain no nicotine, tobacco, smoke, or vapor. They only use essential oil-based flavor extracts.Satisfies Behavioral Urges: The primary goal is to satisfy the "oral fixation" (hand-to-mouth action) and the "throat hit" sensation that many users miss when trying to quit.No Electronics: The devices require no charging, batteries, or heating elements. They operate entirely on lung-powered suction to pop a valve, creating the pressurized physical sensation.Flavors: They offer a variety of replaceable Flavor Packs, using essential oils to provide a sensory experience.
CAPNOS (mycapnos.com) has 70 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 27 reviews with 5 stars · Clear filters
The shipment is stuck in German customs (it's nobody's fault) and when I reached out to Capnos Support, they refunded all my money including shipping cost. I can't really review the product (unfortunately), but their customer service is great!
By Yusuf
Despite me not liking the product the customer service team provided a great solution I was happy with.
By Aaron
Response from CAPNOS· Sep 2, 2026
Hi Aaron, Thank you for giving us the opportunity to work through this with you. While we understand the product itself wasn’t the right fit, we’re really pleased that we could find a solution that you were happy with. We also appreciate you taking the time to recognize our customer service team. It means a great deal to know that we were able to leave you with a positive experience. Wishing you all the best, and thank you again for giving us the chance to make things right!
I had a problem with my order, and they responded right away (on a Friday) and shipped me replacement items. I got the zero, and so far it has been very helpful at satiating the oral fixation, which I find is the hardest part of quitting long term.
By aubrey B.
Response from CAPNOS· Sep 2, 2026
Hi Aubrey, Thank you for sharing this! We’re especially glad the Zero has been helping with the oral fixation side of quitting, that’s something we hear can be surprisingly difficult to replace, even when someone is ready to leave the nicotine behind. And we’re happy we could get your order issue sorted out quickly. We appreciate you taking the time to come back and share how things are going. Wishing you continued success, and we hope the Zero keeps being a helpful part of your routine.
Love this product!
By Francis
Response from CAPNOS· Aug 6, 2026
Hi Francis, That’s amazing to hear, thank you for sharing this with us! We’re so happy that CAPNOS is becoming a helpful part of your journey to quit vaping. Making a change like this takes commitment, and it’s awesome that you’ve found something that supports you along the way. Wishing you continued success. We’re cheering you on! 🙌
As I live in the United Kingdom I was surprised how quickly I received my capnos bre z. The product itself is fantastic I was aware there would be no nicotine or vape clouds and I was not expecting to much due to some mixed reviews but it does an amazing job at mimicking the hand to mouth habit I have built up over 11 years of vaping. When you inhale you get a pleasant blast of clean fresh air with a touch of flavor having already reduced my nicotine from 12mg to almost zero it was the hand to mouth habit I was struggling with I don't struggle anymore it's a great product.
By Mick O.
Response from CAPNOS· Aug 4, 2026
Hi Mick, Thank you so much for sharing your experience! We’re thrilled to hear that your BRE-Z arrived quickly all the way to the UK and that it’s been helping you with the part of vaping that was hardest to leave behind, the hand-to-mouth habit. Reducing from 12mg nicotine to almost zero is an incredible accomplishment, and we’re honored that CAPNOS could be a part of that journey. We know that breaking a long-standing routine can be just as challenging as reducing nicotine, so it means a lot to hear that the BRE-Z has helped fill that gap. Thank you for giving CAPNOS a chance despite the mixed reviews and for sharing such an encouraging story. We’re grateful to have you as part of the CAPNOS community, and we’re cheering you on as you continue moving forward!
great product excellent customer service!
By Robert M.
Response from CAPNOS· Aug 4, 2026
Hi Robert, Thank you so much for the kind words! We’re thrilled to hear that you’re enjoying CAPNOS and that our team was able to provide a great experience. We put a lot of care into both creating our products and supporting our customers, so it means a lot to know that both stood out to you. Thank you for being part of the CAPNOS community, we truly appreciate your support!
excellent customer service and a i am definitely finding it useful alternative
By Alex R.
Response from CAPNOS· Aug 4, 2026
Hi Alex, Thank you so much for sharing this! We’re really glad to hear that you’ve had a great experience with our customer service and that CAPNOS is proving to be a useful alternative for you. Finding something that fits your routine and helps you move away from old habits can make all the difference, and we’re grateful to be a part of that process. Thank you for your support and for welcoming CAPNOS into your journey. We’re happy to have you as part of the CAPNOS community!
Accurate estimates for shipping and delivery, good communication! So far I'm really enjoying the product. This creation might literally save my life. Thank you, CAPNOS.
By Lizz
Response from CAPNOS· Aug 4, 2026
Hi Lizz, Thank you so much for sharing this with us. We’re really happy to hear that your order arrived smoothly and that you’ve had a positive experience with our communication and shipping updates. Most importantly, hearing that CAPNOS could be making such a meaningful difference in your life means the world to us. We know changing habits isn’t always easy, and we’re honored to be a small part of your journey. Thank you for trusting us and for sharing your story. We’re grateful to have you as part of the CAPNOS community, and we’re cheering you on every step of the way.
