Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
8,133 reviews
MuukalOpticalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 771 reviews with 4 stars · Clear filters
Very happy with my order but the delivery takes forever. I might prioritize other sellers for this reason, for similar frames.
By Lili
Response from MuukalOptical· Jul 13, 2022
Hello, the delivery of the package in the US and UK will be fast, it only takes about 2 weeks, but the other countries will be slower, it will take 2-4 weeks, thank you
I really love both pairs I ordered, the prescription is perfect. My only complaint is when I saw the glasses they were against a white background and the ones I received don't look like the picture, thought I could see more detail. Other then that I'm pleased and my sister loves them and will be ordering.
By Jennifer
Editing this review to say the company reached out to me after posting my original review. They remade my order and shipped it out again after confirming the delivery service lost my original package. While I am not entirely pleased they did nothing until I wrote a bad review, after contacting them multiple times, I like the glasses now that I have them. I also appreciate that they did finally make the situation right. Still waiting for my glasses. It's been over a month. The have been sitting in my town somewhere in my town since May 5. It is May 22. I just want my glasses.
By Jennifer T.
Response from MuukalOptical· May 23, 2022
Dear Jennifer, we are glad to have got in touch with you, we found your package is stuck in somewhere, but we decided to remake all for you with a faster shipping , we will definitely wanna make you happy, these are all we should do, thank you for your patience and trust.
Glasses were as expected. Really amazing! Now the shipping took to long.
By Marissa C.
Very happy good quality, quick service
By Maureen
The price was amazing. Shipping took quite a while, which I anticipated. The lenses are a little thicker that I thought they'd be even though I paid for a higher index. Be warned though, the frames are much bigger than you think they'll be. Still super cute and unique, but very big.
By M G.
The glasses were absolutely wonderful! The only reason I gave 4 stars was that shipping took about 4 weeks
By customer
Response from MuukalOptical· Apr 21, 2022
Hi Ivy, we sent your package on March 10th, and the package was delivered on April 1st, it took a total of 16 working days, which is a long time, thank you for your understanding and give us 4 stars, we will be appreciate that so much.
I feel like my centering is a little off, although I used the tool that finds your PD. Also, I have a pair that is supposed to turn darker in the sunlight, that only appears to darken after I leave the sunlight, which is totally weird and useless...but they look good.
By Angela
Response from MuukalOptical· Apr 21, 2022
Dear angela, thanks for your feedback, based on the phenomenon you mentioned, we can guess that the photochromic lenses have changed color in strong sunlight, but because of the strong light, it doesn't seem so dark, but It will take about 5-10 minutes to change to CLEAR LENSES indoor , it can be explained that all items look lighter in the sun, but look darker indoors, thank you for listening and wish you have a great day!
