Excellent customer service
Excellent customer service, beautiful glasses!
By Steph
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
8,133 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 5,846 reviews with 5 stars · Clear filters
Excellent customer service, beautiful glasses!
By Steph
My new glasses were exactly what I expected. Super great value for the price. Thank you.
By Lorrie K.
This is my second purchase from Muukal and both times I have been impressed. Easy ordering process, great pricing and quick delivery. Thank you.
By customer
Lovely pair of glasses. Quick delivery. Easy transaction would highly recommend
By julie W.
I am very happy with my glasses . They are just what I wanted. They fit well and the colors are fantastic.
By customer
After posted a negative review Muukal we’re extremely quick to get in touch with me to resolve the problem with the lenses I had received. They have given me the value of the lenses and a $40 credit to order a new pair. This is amazing and thank you!
By KATHRYN H.
Response from MuukalOptical· Jun 13, 2022
Thank you very much for the update, as soon as we realize the problem, we will try our best to help you solve it, thank you for your trust.
I ordered a pair of glasses from Mutual and received them. It was my first time ordering glasses online, to my amazement when I received them they fit perfectly and I could see perfectly! The only problem was they were tinted and I paid extra for that. I reached out to them and again to my amazement they sent another pair. I received them yesterday and they are perfect!!! I am so pleased with this company, not only are they affordable but I really appreciated the outstanding customer service. I just ordered two more pairs. Thank you Muukal
By Cynthia M.
Ordered two pairs of glasses - both very stylish and just as pictured. Prescription was perfect, so very happy with them. Comfortable to wear, and the blue-light filter has done wonders for alleviating the blurred vision I was getting after a day on the laptop.
By customer