Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
8,133 reviews
MuukalOpticalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 476 reviews with 3 stars · Clear filters
Shipping is way too slow.
By customer
Response from MuukalOptical· Aug 4, 2024
Hello, you placed your order on July 2nd and we sent your glasses on July 5th. As it took three days to customize the lenses and was delivered on the 16th, it took a total of 11 days. If you think this is too slow, we apologize for any inconvenience caused
I ordered the 3 pair it was roughly $269. These glasses are trash. They are cheap made. The only pair that the lenses are correct are the sunglasses.
By Lisa P.
Response from MuukalOptical· Jul 3, 2024
We are very sorry, you can choose a new frame again, and we will remake it. Please contact our customer service [email protected] Thank you
Prices are great, however shipping time is AWFUL! He stops at about 8 different facilities and around the world. Delays multiple times. Unless you are not in need of your glasses quickly to see don't bother unless you want to pay a lot more for shipping. I can't comment on the quality cause they are still not here 3 weeks later. I wouldn't purchase from here again.
By Heather L.
Response from MuukalOptical· Apr 19, 2024
We are very sorry, as we needs to customize lenses after placing an order, and the delivery time for customized progressive lenses is about 3 weeks if you did not choose fast shipping, we are very sorry
Glasses are cute and delivery is fine, but frames are lightweight and cheap. Mine didn't last a full year. Frame spontaneously cracked after 6 months. Maybe buy a backup pair to transfer your lenses to.
By Sonrisa H.
Response from MuukalOptical· Apr 5, 2024
Hello, you spent $18 to buy two pairs of frame only, so you need to install the lenses yourself, right?
I'm trying to find out if my Canadian insurance provider will reimburse me from this online provider like other online providers such as Zenni. I can't find an mailing address or license number anywhere on the webite
By Candace G.
Response from MuukalOptical· Mar 31, 2024
Hello, we can send you a receipt. Please contact our email（ [email protected] ）Thank you
Great specials, very nice selection, received the glasses relatively quickly. Just wish the glasses were a little sturdier but you get what you pay for.
By customer
There are things about each pair that I don't like and things that I do. I REALLY wish that you wouldn't put such crazy mixed up colors on the arms of the plastic glasses. I kept finding this while shopping for them and it would prevent me from selecting the frames. I found one blue pair that weren't quite as bad, hoping my hair would cover it up. PLEASE make the arms the same as the front if they aren't metal. One of my three pairs were made wrong. I ordered photochromic and got full sunglasses. And the sunglasses that I did order, I don't really like. This will prevent me from the purpose of wearing them to work. The price was good. The vision is clear. I was pretty much able to choose the right size. Hopefully I can get the issue resolved in not too much time.
By Karen F.
Response from MuukalOptical· Dec 14, 2023
Hello, could you tell us the order number first ? thanks
I'm just doing the 3 star for now because I find so far their customer support is fantastic.I have not received my glasses unfortunately and it's taking a long long time.I'm just wondering where they're located to if anybody could tell me,that would be great.I will update my Post when I receive my glasses if they are exactly what I ordered.I'm sure they'll get a 5 star by then. When I went into order I thought they were located in Canada. I have finally received my 3 pairs of glasses and they are pretty good I must say for the price you cannot complain they do what they need to do.
By Tina
