The frames are beautiful.
The frames are beautiful, but sadly I cannot use them the lenses are not right. The same thing happened on the ones before I don’t know why this is very unfortunate 😢 .
By FORSD
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
8,133 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 476 reviews with 3 stars · Clear filters
The frames are beautiful, but sadly I cannot use them the lenses are not right. The same thing happened on the ones before I don’t know why this is very unfortunate 😢 .
By FORSD
Fast shipping but terrible quality frame. Broke within 2 days
By customer
The prescription is correct, but I seem to have gotten none of the coatings I wanted. The quality seems okay for the frames, they seem about the same as something I'd get elsewhere. For the money I paid, I'm not mad, but I don't know if I'd recommend them either.
By Tara M.
Glasses are very cute! They are medium sized. The arms are tight on the side of the face and the stretching makes the lenses look smaller. Unfortunately, I will not be wearing them.
By Julie B.
the area of focus in the middle of the lens is too small so objects to right and left are out of focus very dissapointed
By jaime P.
Glasses are cute and fit well. Received quicker than expected. Negative side the transition lenses don’t darken and the sunglasses I ordered are barely tinted. Realistically I got what I paid for.
By Sherry
Response from MuukalOptical· Sep 29, 2024
We are very sorry, pink B6 is a very light pink color. If you want a darker color, you can choose lenses with darker colors. Thank you for your understanding
I think my glasses got sent with the wrong prescription. I got one pair and they're just fine, but the second pair is super blurry.
By Kristi
Response from MuukalOptical· Sep 28, 2024
Okay, thank you for your feedback. Can you tell us the order number first? thank you
I paid for rush shipping and it took over two weeks to get my glasses.
By Dk G.
Response from MuukalOptical· Sep 27, 2024
Yes, we are very sorry. Customizing lenses also takes 3-5 days. We are very sorry.