Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
8,133 reviews
MuukalOpticalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 476 reviews with 3 stars · Clear filters
Customer service was prompt with answers and response time.
By Elisabeth
Response from MuukalOptical· Jul 25, 2025
Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you. [email protected] or (256) 668-8891） via chat on our website, or on social media with your order number and we would be happy to assist you.
Glasses are nice and feel good, but took almost a month to get them and the sunglasses are not dark at all just a light tint
By kack
Cute fashions but I gave to be honest the quality is not there. Pretty thin cheap plastic used.
By Noreen
Have had really good results with order, but got a bad prescription result with one of my pairs ordered. Never had that problem before. Normally, the prescription is “ Spot on” this time I can see a thing!. So disappointed .
By K from T.
Just received my order. Got the 3 pair deal. The Cleo M Pink glasses have a crack in them. I can feel the crack with my finger, and I can see it. I had planned on these being my main pair of glasses, to wear every day, so I am disappointed. Also 2 pair have numbers printed on the lens. Is there a way to remove this, soap and water did not.
By ADG
Need additional screws for glasses ordered please!
By Elizabeth B.
Response from MuukalOptical· Jul 19, 2025
Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you. [email protected] or (256) 668-8891） via chat on our website, or on social media with your order number and we would be happy to assist you.
Didn’t care for two of the pairs. Not appealing
By David
Shipping time was long and not communicated. Prescription was a little off from my previous glasses(purchased locally) with the same prescription.
By customer
