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Aurora was the best. Kingsley looks cheap. Jasmine was disappointing. So little tortoise that one side looks all black and the other a mistake. Oh well
By Kay D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
8,133 reviews
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Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 476 reviews with 3 stars · Clear filters
Aurora was the best. Kingsley looks cheap. Jasmine was disappointing. So little tortoise that one side looks all black and the other a mistake. Oh well
By Kay D.
The selection was terrific, great price but the quality on 1 pair was AWFUL ! We bought the 3 pair deal and the ones that came with the yellow driving lens were rotten. We opened the box and took the glasses out and the right ear piece arm immediately snapped off it. We didn't even get to try the glasses on because the arm broke off!!!! We had to take them to a local Walmart ete center to be repaired , which we did and paid for , and upon my hisband wearing them for a day the other arm broke!!! Back to Walmart!! This was very aggravating and disappointing plus costing us extra money for 2 repairs on 2 day old glasses !!
By Lisa Petrarca K.
I ordered the three pairs for $119. All were progressive lens. I've worn progress lenses for over 25 years. I ordered glasses from a local company and paid almost $400. Muuikal, I ordered 2 wire framed glasses and one plastic frame. The 2 wire frames were smaller lenses than the plastic pair. I can see both distance and close up using the wire frames. The plastic frame does not match up. To see distance have to pull the frame down on nose. Close up just not right. Wish they worked for me.
By Debra M.
I received my glasses in a timely manner and they fit well
By customer
The sunglasses I ordered I found the lenses to thick and did not sit properly in the frame.
By dmgaudet
It took the full 21 days for delivery, so please expect this timeframe. After 1 month, all three pairs were broken, and they were replaced in about 2 weeks. Just the frames, so I had to go to Walmart & have them put the lenses in for me. Then they (Walmart) alerted me to some issues. The first pair had different lenses, not because of my prescription. One was like a progressive and the other was not...yet I paid for both to be progressive, hello, who gets one lens progressive? Secondly, the frames they use are reading glasses frames, which they explained are not strong enough to hold the prescription lenses. Hence, the reason they break. Now I am onto the replacements, which have all broken again. I am not rough on my glasses, literally broke a pair cleaning them gently with a cloth. I can't beat their price, so I will probably order again. Customer service is on a 24-hour loop, and they are not honoring the 3 for 119 coupon. No extras were chosen (tinting), so I am waiting to get an answer back again. It is what it is, hey I can't afford $300+ for 1 pair of glasses. So I will order again, but I would love to see another competitor.
By Sandra8799
One of my glasses did not have the add-ons that I requested. Was supposed to be pink lenses. But all the others were great! I ordered 3 pairs for $119
By Traveler L.
Took weeks to get them; I had no idea they were coming from China Quality is good but I would not have orederd if it took 23 days to get them
By pat