I need to return two of the three pair…
I need to return two of the three pair of glasses.
By Connie
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
8,133 reviews
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Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 285 reviews with 2 stars · Clear filters
I need to return two of the three pair of glasses.
By Connie
Prescription is wrong
By Pv
The frames are great but it is a shame the lenses are poor. For my prescription glasses, they got the distance vision correct but near/reading horribly wrong. It is fine to see from the top half of the glasses but any thing close is blurry. Turns out that you have to return the glasses to China at your expense! Their website never mentions International shipping for return under warranty. In fact it is deceptive and gives Customer service address in Plano, TX. So, if you need non prescription or single vision glasses, they may have a great deal but anything more complex is hit or miss. Do check the BBB for huge number of complaints.
By PM
Response from MuukalOptical· Sep 6, 2026
Hello, please tell us the order number first . We don't know who the "PM" is. Thank you
Español Inglés hace unas pocas semanas hice una reclamación por los 3 pares de espejuelos que compré en oferta. El problema fue la ubicación del progresivo. Me dijeron que escogiera una nueva montura pero que midiera 40mm height. Llegaron y quedaron bien aunque perdí 2 pares. Hice nueva orden de 3 pares y los 3 miden 40mm height. Me llegaron ayer, sin embargo no veo bien por ellos. Entiendo nuevamente que es el progresivo. sé que si hago la reclamación voy a volver a perder el dinero. Estoy decepcionada. 497 / 5,000 A few weeks ago, I filed a complaint about the three pairs of glasses I bought on sale. The problem was the placement of the progressive lenses. They told me to choose a new frame, but that it had to be 40mm high. They arrived and fit fine, although I lost two pairs. I placed a new order for three pairs, and all three are 40mm high. They arrived yesterday, but I can't see well with them. I understand again that it's the progressive lenses. I know that if I file another complaint, I'll lose my money again. I'm disappointed. Enviar comentarios
By zoraida.alonsoyahoo.com
Glass are blurry and correct per script ion and pd verify ef
By customer
Would Not Recommend getting glasses from Muukal Optical. The glasses are not the right Prescription as I get headaches from them. And upon ordering them I didn’t realize they came from out of the country!!!!!!
By Debbie K.
Response from MuukalOptical· Aug 28, 2026
Sorry, we have remade it. Do you have any further issues with your glasses?
The glasses are very cheap quality. Done of them fit my face with taking to a store for adjustments. I’ve gotten better quality frames just buying readers over the counter. They seem to be my prescription, just low quality. I bought glasses on another site for 50 each and they were much better quality frames. So it’s not a matter of get what you paid for.
By customer
Response from MuukalOptical· Aug 25, 2026
Sorry, you bought 3 pairs of progressive glasses for $119. Can you buy one pair of progressive glasses for $50 locally in the United States?? I hope you're not mistaken, thank you
I’m disappointed in the glasses as my vision is blurry with them especially the sun gladses.
By Linda C.