The precise prescription I gave and…
The precise prescription I gave and entered wasn’t followed. I ordered zeelo glasses and they were perfect, I can’t see with these glasses
By Frannie J.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
8,133 reviews
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Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 285 reviews with 2 stars · Clear filters
The precise prescription I gave and entered wasn’t followed. I ordered zeelo glasses and they were perfect, I can’t see with these glasses
By Frannie J.
Glasses are blurry and the cheapest quality
By customer
I ordered my glasses (4 pair). I can't wear them. I included my prescription (i wear progressive lenses) the glasses do not have the progressive in the proper place. I am going to have to go to a place they sell glasses locally. I am sure it's going to cost me over $1000 to change out the lenses. I have contacted the company and no response
By Michele A.
The quality is ok glasses material quality is ok
By maher D.
I am very disappointed with my purchase. Don't get me wrong, the glasses are beautiful, but I can't see well at all with my prescription. If I want to read anything closely, I have to lift my glasses to the bottom part of the lenses to be able to read anything. I am not sure what the issue is. Hoping this can be remedied. I am not one to write bad reviews, but I have to be honest. I am on disability and was looking for the best price on prescription glasses to purchase, as cost is significant, given my fixed income.
By Louise T.
I pair of 3 is perfect. The other 2 are not the colors I ordered.
By Coni T.
Response from MuukalOptical· May 28, 2025
Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you. [email protected] or (256) 668-8891) via chat on our website, or on social media with your order number and we would be happy to assist you.
I ordered 3 pair of progressive glasses and opted for higher graded lenses. The glasses look great, were a great price, but I ordered glasses from another company and I can see much better with those than I can from the 3 pair that I ordered here. My vision is just a little blurry so I just opt to wear the pair that I paid more for. You live, you learn. I guess you get what you pay for.
By Rita C.
The RX on both glasses was like total reader rx. I can't see through them. Paper rx was correct that was included but whole lens is wrong not progressive.
By Renee K.
Response from MuukalOptical· May 26, 2025
Sorry, if you purchased Progressive, we will send you Progressive. You can check our lenses freely to see if they are progressive glasses. We will not deceive customers. Thank you for your understanding