One pair was wrong prescription
One pair was wrong prescription
By Leigh
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
8,133 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 285 reviews with 2 stars · Clear filters
One pair was wrong prescription
By Leigh
I ordered photochromatic lenses. The lenses do not change when I’m outside which is problematic when I work outside. If my glasses could be redone and shipped to me, I could return the ones that don’t work.
By Allison H.
Bought 3 pairs.Frames are very nice. My far vision is not bad but don't see anything close . Very disappointed 😞
By Louise
The glasses are cute, however, they make me sick to my stomach. something is not right.
By scann
My glasses do not transition at all. I paid extra for that feature. I have sat them in the sun for around 30 minutes and they do not change at all.
By Aubrey
I am only able to wear 1 of the three pairs I ordered. 1 pair is correct, 1 pair is so off everything is fuzzy, and the 3rd pair is too strong and gives me a headache.
By customer
I ordered 3 pairs of glasses. 1pair is not wearable the vision is not correct. The glasses are cheap. And there is only a 50% refund plus shipping for a refund which is pointless to even bother to return. I would advise to go somewhere else or be really sure you like the glasses before you order
By Heather
GLASS FIT BUT CANT SEE GOOD OUT OF THEM
By customer