One pair worked
One pair worked , perfect- one pair was awful. The pair I paid for was fine . . . the free pair was totally useless
By Starry N.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
8,133 reviews
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Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 476 reviews with 3 stars · Clear filters
One pair worked , perfect- one pair was awful. The pair I paid for was fine . . . the free pair was totally useless
By Starry N.
1 pair of glasses was great, the other pair is loose in the ear pieces and I can’t tighten them
By customer
They are good at providing updates on progress of order fulfilment. The glasses do not provide the clarity of vision as those bought from another online store despite both companies receiving the exact same prescription.
By customer
When I opened the undamaged parcel the lens on the semi rimless glasses was not intact and I had to fix it myself
By Bart J.
I ordered 3 pairs of glasses. Price can’t be beat. One set is perfect. One photographs like it has a silver overlay on the temples, turns out it’s just clear plastic and looks a bit cheap. The last pair are completely unwearable. Progressive lenses with no reading level at the bottom. Same rx for all three. Will be returning those.
By Dlorn
Ordered two pairs perscription sunglasses, one pair perscription clear lenses. Same perscription. All THREE "see" differently. One of the sunglasses is unusable. The clear lenses are just OK. The other pair of sunglasses are good, but not great. This is my second time purchasing. First time was literally perfect. Disappointed this time.
By BarbaraAnn
I need to return a pair of glasses, the lenses aren’t as sharp as the other 2 pairs. I think these frames are too large. Please advise.
By Denise G.
Frames were great but t I couldn't use my glasses, everything was blurry and out of focus when I put them on. I was really excited.
By Mariely Gierbolini M.