I am not happy with the fit of my…
I am not happy with the fit of my glasses and I was looking for some sunglasses as well and not successful at changing my order so I was disappointed
By Rani
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
8,133 reviews
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Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 285 reviews with 2 stars · Clear filters
I am not happy with the fit of my glasses and I was looking for some sunglasses as well and not successful at changing my order so I was disappointed
By Rani
The price was right, and I liked the variety of cats eye frames. Not the quickest delivery...nor the slowest. BUT the big issue is that they screwed up the progressive transition in the lenses. They are UNWEARABLE. A bargain is no bargain if you can't use the product.
By LilBirdy
Prescription not quite right, no followup, waste of $$$
By Steve R.
I have purchased several pairs of glasses within this last year and i have to say 3 pairs of the 6 have a frame that has broken. So disappointed!!! I have no questions!! Glasses should last longer than 7 months. You have remade 1 pair of glasses that broke in the past, the repaired ones are one of the ones that are broken again .
By Amy De V.
Response from MuukalOptical· Apr 26, 2026
Sorry, your orders include 2024 and 2025, and the latest ones are from September 2025. This means that all of your orders are over 7 months old. We have remade the damaged ones you mentioned earlier, so are there any further questions?
I got two pair of eye glasses one pair is perfect. But the other pair I can not see out of.
By Cheryl C.
Terrible prescription. I can barely see out of one of the pairs at all, and the other is okay. The prescription is so strange that it curves everything that you are looking at. The straight sunglasses are fine. Fun frame options but made with cheap plastic.
By customer
Response from MuukalOptical· Apr 20, 2026
Sorry, your prescription is Readers (+2.00), which is the easiest prescription. What's the problem?
Got my glasses. Also received the two magnetic clip on lenses that are covered in a film with no way to get it off. No tab. Nothing. Wrote twice. No answer. Rendering them useless. And, yes, I tried everything.
By customermime
Response from MuukalOptical· Apr 20, 2026
Hello, we replied to the email on April 12th, showing the method of tearing off the coating with pictures. Didn't you receive it?
I can not wear them. They are not correct seems like the bifocal is to high up. I'm very disappointed. Same thing happened last time I ordered from this company should have known better.
By Diana