Mutual of OmahaReviews of mutualofomaha.com

Horrible short term disability policies and a borderline scam. Customer service was a disorganized mess. I tried to file a claim and had to jump through so many hoops WHILE INCAPACITATED that I finally just gave up on receiving my benefits. I asked FOUR TIMES for my actual physical policy to be mailed to me and never received it. Do not use this company!

This company is worthless there is a reason they’re strong financially they don’t pay. A sales lady from there sold me the policy on my mother she asked all the medical questions and such. I told her that the only condition my mom had at the time was non insulin dependent diabetes and she said that’s fine, she never asked anymore questions. Well my mom passed away ONLY 6 hours before the policy was 2 years old, so they had to do a full review of her medical records. They refused to pay because she had diabetes with neuropathy and they said the neuropathy wasn’t disclosed. I wasn’t asked about that at all just if she had diabetes, heart trouble or cancer. Neuropathy is just nerve damage it doesn’t kill anyone. The policy was bought in July of 2021 and she died in July of 2023. She died from cancer which wasn’t diagnosed til over 1 year after buying the policy. But they refused to pay because she was diagnosed with neuropathy in 2016. Absolutely worthless insurance

It appears they think of themselves as physicians as they choose to deny, deny and deny medications and dosages as if they know better than your doctor what medications and dosages you should have to treat any specific diagnosis. I Only a couple more months and I will be able to dump them for a better insurer. I WOULD NOT RECOMMEND THEM TO ANYONE! Do yourself a favor and search elsewhere for coverage.

Claim service is totally horrible. Waited on hold 45 minutes on Thursday. Called back on Friday, but couldn't make the claim until Monday. So here we sit at 9:12, still on hold since 9 am............ but they will be with us shortly. LOL Too bad they're not educators so we could have them written up!

As an advisor, this has been the worst experience for my client. I will never put another piece of business through this company. Not even one star....

Worst customer service I have ever spoken with. Along with anthony the manager... 2 customer service hung up, and then the manager. guess its time to change companies if it is this way. How will my beneficiaries ever get help if I die. Probably find a way not to pay them the money for me... I sent an email 4 days ago no call or email

Frank Strom I would like to share an experience that i had with Chris Sullivan..Managing Director..Mutual Of Omaha. On Friday, July 7, 2023 at 04:19:59 PM PDT, Chris Sullivan e-mailed me the following. I’m still working on getting you paid, there’s been some unforeseen glitches in our system, I appreciate your patience. On July 7, i also received an email from Shawna Melville, the recruiting manager for California, Concord office. She stated that Mutual Of Omaha were now processing a check for $500, due me. I received the direct deposit on July 11. .. I was originally promised the money on June 9TH.,by Chris Sullivan, managing director , in the Concord office. His prior communication with me was on June 22. I'm sure this is not the way Mutual Of Omaha conducts business. I would like a letter of apology from Chris Sullivan. Thanks for your attention to the above matter. I remain, Frank Strom.

"Your doctor says you have a short term disability that will last 6 to 12 months. We'll approve you one week of benefits, but that's it." What's the point of insurance if you can't use it when you need it?