Mustang Fencing and GatesReviews of mustang-fencingandgates.com

The contractor took a deposit, never performed the work, and I want my deposit refunded. The contractor, Sam Halson with Mustang Fencing & Gates, located at (4710 Siegel Street. unit 3A, Houston, Texas 77009 or 13004 Murphy Rd. St 222, Stafford, Tx 77477), took a deposit in the amount of $966.38, for a metal gate to be installed at my home, the deposit was paid on August 10, 2026. After the contractor received the funds they went "no-contact not returning calls. I've made numerous calls (and forwarded a Certified Letter demand the return of the funds) to impress upon the contractor to return my funds, but after promising in a text to do so, they have choose not to. Since making the deposit, I have experienced repeated communication and scheduling problems despite numerous attempts on my part to move the project forward. As of the 09/28/2026, approximately 2 months has passed since Mustang Fencing & Gates accepted my $966.38 deposit. Despite my repeated efforts to communicate with them, the gate has not been installed, and the promised follow-up communications have not occurred.

Company will not return a $400 deposit. Company has a 24 hour cancellation policy. I left a message on their answering machine waited a week and did not receive the check. Sent text to person who came to house. Advised he would request it. Still out $400. There are plenty of honest fence companies here in Houston why setttfor a dishonest one?

Absolute disaster. Horrible communication. Will not return calls or show up when expected. I kept being told that this was a 2-day job and almost a month later they still have not completed this fence properly. It does not meet my HOA requirements, the quality of the work is terrible. I have cracked pickets, large gaps between pickets, instead of a 6" rot board, it was split down to 2 inches in places. Some of the mid rails are not even nailed to the posts. The project manager will not return calls or offer any plan to fix the problems. Absolutely will not use these people again. Clearly they have no integrity or work ethic.

Mustang built us a modern horizontal wooden fence and it completely changed our backyard vibes . It looks clean, solid and really well built

BUYER BEWARE! I have never been more convinced of a company buying 5 star ratings. If I could give zero stars, I would. This company gives vague estimates for the job only to turn around and use it against you. I ordered an extended top wrought iron fence. Prior to installation, the sales person (Gia) texted me to confirm the design and height of the fence. Lo and behold, the wrong fence was installed. It was a foot taller and a flush top, not extended top. We caught it before the gate was installed, so the crew stopped and said they would be back the next day to install the correct fence. That evening we received a hostile phone call from Sam who, in no uncertain terms, told us we were going to keep the fence they installed since the estimate didn't specify the design, and they would be back to install the gate in the morning. It was ONLY after I forwarded them the text I had with Gia that he agreed to install the correct fence. But- not without them nickel and diming me the rest of the way. They left sharp edges at the tops of some of the posts... "but the caps weren't listed in the estimate" so it's another $0.30 per cap. Theres a "service fee" that magically appeared after the wrong fence was installed so the total cost of the project more than the contract. This company is NOT worth the headache but if you are actually up for the fight with them- get all correspondence in writing because you could EASILY end up with a fence you did NOT order.

If I could give zero stars, I would. We hired Mustang Fence through Angie’s List, and the entire experience has been a nightmare. They never finished the work, installed things incorrectly, and communication was terrible — weeks would go by before they’d get back to us, we would call them mult times throughout the week and would set up multiple different appointments but they showed up whenever they felt like it without notice, disregarding all our appt times. They removed our old gate and just left it on the property, leaving existing holes in the wall unpatched. The keypad they installed never worked properly (the number zero didn’t work and we got locked out of our own gate and at that we point couldn’t even use the lock and left the gate opened and unable to close or lock the gate for a week and a half) and instead of fixing it, they tried to charge us an additional $750 to replace it with some lock that was worse than before. When we told them we couldn’t open the gate bc there was no doorknob, they came unannounced (after multiple diff phone calls) and installed some handle that was only accessible on the outside and not from the inside, so we couldn’t even open the door from the inside unless we used our fingers to pry open the door from the hinge. We waited several weeks for them to come back to fix all these problems, and when they finally showed up they did not show up during any of the appt times and instead showed up random times of the week. Although the fence may look pretty from the outside, it was completely dysfunctional and just for show; and mustang fence was nonresponsive for any of the problems and just showed up randomly thru this whole process They are unprofessional, unreliable, and full of excuses. They do work on their own terms with no regard for the customer. Save yourself the stress and money — do not hire Mustang Fence. One of the worst Angie’s list experiences of my entire life

We hired them to fix 1 basic wood fence and replace the gate entrance to the back yard with a cast iron gate. They installed the wrong kind of fence (wood when we asked for iron), so I called and sent pictures to their manager and he said he would call me back--then he never did. The price discrepancy between the two fences was several hundred dollars, so I accepted the fence that was installed with the agreement that they would refund the difference. I have emailed twice, called 3+ times, texted the manager's phone, and have still not received the refund. The last 2 times I've called, the receptionist has noted the issue on our account and said she will speak with whoever does refunds and then it is not resolved. I would not recommend this company. It's lousy that I will probably hear from them now that I've left bad reviews and not because they did what they were supposed to do. Beyond having to hassle someone for a refund for their mistake, their work was average or slightly below. One of the large hinges should've been bent at a 90 degree angle and instead it extends beyond the fence several inches, making it look incomplete. They left some of the materials from the prior fence in my neighbor's yard, upsetting them. I thought it was safe to go with a company with 4.9/5 stars but I guess always keep in mind, nothing is guaranteed.

We got a very vague estimate, and began to learn just how young and disorganized/dishonest this fencing company is. Notice the new Houston area code (346) added a few months ago. Also notice how few reviews there are for Mustang Fencing. Sadly, the five star reviews are phony. Perhaps a few may be honest, but I doubt it. This is a startup fencing company using shady tactics to remain in business. My husband and I feel badly for those of you who actually got past the estimate and hired them. What nightmares you've been subjected to.