Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
43 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Music Direct sells audiophile hardware, audiophile music and analog gear including turntables, vinyl records, sacd, import and domestic vinyl and more.
Music Direct (musicdirect.com) has 43 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 12 reviews with 5 stars · Clear filters
Have been using MusicDirect for a while now and must say they have been just fantastic. Living in Singapore didn't present any challenges and all my shipments of vinyl have arrived safely and perfectly. The customer services team has always been helpful and a big shout out to Seth in particular who has help with this users errors on a number of occasions. Thank you all. Richard B. Singapore
By Richard B.
I was looking for a pair of REVA-4 and central channel REVA-C from Whardefale and found an amazing open box deal from their website. I called the store to confirm it was a real business and gauge the people knowledge on this particular speaker. Based on this very positive impression I decided to place the order and they even offered me free shipping and special discount since they could not trade-in my old speakers. 24h later I received 3 boxes with my speakers, they are exactly as described and are just perfect! I will re-order from them without any hesitation
By Jonathan D.
I ordered 3 items from musicsdirect.com and the order was packed right and shipped promptly. No problems. I will order again from them.
By PM
I have bought multiple items from musicdirect.com and I have received excellent customer service from them. Mark has been great and He knows all about DACs and Speakers. I highly recommend musicdirect.com
By Manikandan K.
