Music DirectReviews of musicdirect.com

I purchased a vinyl album Blood Sweat & Tears, a 45 rpm that was a one step and mofi vinyl, that was sold as a new item, and the cost was $150. I was sent an open box and a quite used album with some scuffs, even small scratches and dirty. As well, the storage box for the set of albums was damaged as it was poorly packed in a single layer box. By comparison the Albums I received from Acoustic Production were all new, sealed, and packed in a very good double layered heavy duty box. I will never buy from Music Direct again.

INTERNATIONAL CUSTOMERS - DO NOT PURCHASE ANYTHING FROM MUSIC DIRECT! DISAPPOINTING EXPERIENCE! My experience with Music Direct has been extremely disappointing and unacceptable. If Music Direct does not allow international customers to purchase certain products due to distribution restrictions, then their system should never allow those orders to be placed in the first place. My order was accepted, processed, and fully paid for—only to be canceled afterward. That is a failure of their ordering system, not the customer. What makes this worse is the potential financial loss caused by currency exchange rate differences when refunds are issued. This means I may actually lose money due to an error entirely on Music Direct’s end. Canceling paid international orders after checkout is not just inconvenient—it’s unfair. If Music Direct and MoFi Electronics have strict, non-negotiable policies: They must be clearly disclosed before purchase, and Their website should automatically block international orders at checkout, not after payment is taken. Allowing international customers to complete purchases and then canceling them later is misleading and reflects very poorly on Music Direct’s customer experience, transparency, and technical competence. I expected far better from a company with this reputation. Until their ordering system and policies are fixed, I would strongly caution international customers against ordering from Music Direct.

Brilliant service. Bought a Yamaha mixer unfortunately it developed a fault in a few days. Returned to the shop and they immediately ordered a replacement, was here in 2 days Brilliant Excellent friendly service and competitive pricing

I've ordered equipment and records and called them for help and all I can say is they are the absolute best. Never had anything less than a five-star experience.

Atrocious company , don't waste your money with them., ordered a vinyl album on the 8/09/24 , they took the money and ignored all emails asking for updates . Ive started a chargeback via bank against them and warn others not to order from them. I'd give them -5 stars if I could.

Shorted me half my order, waited a week for the other half. No response to email. Draw your own conclusions.

Jon Shulman is not only a credit to his company, he's a model for competent, knowledgeable, and caring customer service. Made sure that changes to my order were made before it shipped. Also took the time to make sure that multiple payments were properly entered into the system. Jon patiently answered my many audio questions and helped me with several purchases that I wasn't 100% sure of. If Mr. Shulman is representative of the folks at Music Direct, then it must be the best audio solutions business in the US. Thank you.

I was recently in contact with this company. They arranged collection of our keyboard which was conducted in such an efficient way by two of there staff who were such great guys, very careful, considerate , helpful and professional. So refreshing to see. Thank you 😊