Music & ArtsReviews of musicarts.com

I paid for expedited shipping, however they shipped it only 3 weeks later

These place is so horrible and unprofessional do not buy anything online once they take your money that's it is over.i do kot recomend it all.

i placed an order for 2 music books for my son’s Band Class on Saturday 9/12. It was for pick up in store due to them being in stock at the store. When I went to the store, he told me it was an online order for “ship to store” which wasn’t true. I called customer service and she stated it was pick up in store but I had to wait for store to fulfill and they would call me when ready. Because I made the purchase online, she said the billing team, who does not work weekends, needs to verify payment before they can send the actual order to the store to be fulfilled, The store called me later and ended up only having one book in stock so they had to ship the other one, they said about 3 to 5 business days for shipping I called Saturday 9/19 for an update. It took a few hours to get to a live rep and they could not locate a tracking number. They were supposed to call me on Monday but that never happened. I called today Wednesday 9/23 and they still cannot locate a tracking number for my book. I honestly wish I never went through them to begin with. I will never order anything, I should’ve gone through a Guitar Center or Amazon..

Cannot express how unhelpful and rude customer service is over the phone. Return policies and billing practices are not transparent. I would never recommend this business for instrument rentals or anything else requiring ongoing service.

Took over a month to get the instrument to my kid, which they still charged me for, then they did not pick up the instrument all summer, which they also charged me for. Customer service was never helpful. Its a scam, beware!

Music and Arts guaranteed a 2 days delivery. I paid $58.00 for a two days delivery, and I waited for the instrument of Friday 06/26/2026, to our disappointment the instrument arrived Monday 06/29. I callled music and arts and the costumer service said there is nothing he can do about it, because they cannot guarantee a 2 days delivery. But someone guaranteed. Or just wanted the express shipping fee. A promise that was not delivered I asked for a refund of the $58.00. Music and Arts will not refund my money. I will never do business again with this store. This was our third saxophone tenor Yamaha YTS 62III. The two previous instruments bought from Brasswind and Wodwind. Unfortunately it merged with Music and Arts. Extremely rude customer service! I wish I had read the reviews.

In my experience this is a terrible company with horrible customer service. This company, in my opinion, could care less about it's customers. I spoke to a rep who told me three conflicting things, and basically wanted me to just renew a rental vs. paying for the instrument which would save me money. She had no idea what she is talking about and rather than say "I don't know" or pass me to someone who did, she hung up on me. I would suggest finding a local music shop to rent from so that you can have people who know about instruments and care about their costumers assist you. Just look at all the negative reviews across platforms for this company! We all can't be lying!

Can I give negative stars? We tried to use this company for lessons in August; however after paying for 4 lessons the local store had no record of the lessons. I was able to get my money back. Fast forward 8 months later. Tuesday I was charged $184 four times for lessons I did not request or authorize. Customer service would t help me stating they don’t deal with billing. They would not connect with with anyone who could and said I needed to call the store. I called the store and had to leave a message for the manager to call me back. Have not received a call back. Today, I was charged $920 dollars for online lessons that I did not order or authorize. I called the store again, and was told several people have had similar issues this week and that it may not be corrected until next Friday (8 days later). This is unacceptable - I am disputing charges through my bank and have cancelled my card so no further transactions can go through.