Great customer service
Great customer service
By Sagcustomer
Response from Musely· Jul 23, 2026
Thank you for highlighting our Support Team! We agree, they are wonderful! :)
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
2,216 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.
Musely (musely.com) has 2,216 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 1,384 reviews with 5 stars · Clear filters
Great customer service
By Sagcustomer
Response from Musely· Jul 23, 2026
Thank you for highlighting our Support Team! We agree, they are wonderful! :)
Very good customer service. Responds very quickly and very accommodating.
By Ae
Response from Musely· Jul 23, 2026
We are so happy you are please with our Support Team. :)
The request to turn off auto refill was easily managed. I haven't started using the repair and anti aging cream. Not any particular reason just an older turtle. Everything has been fine with Musely.
By customer
Response from Musely· Jul 23, 2026
We are happy to hear you found the ease of use of managing your account. Thank you for highlighting this feature and for being a part of the Musely Community.
Issue easily resolved
By Lori H.
Response from Musely· Jul 23, 2026
We are so happy to hear that your issue was quickly resolved. Thank you for sharing your experience! :)
I never received my shipment and they are going to reprocess it ....just on my leaving a message .....I am currently using three of the products all are good
By Anu
Response from Musely· Jul 23, 2026
We are sorry to hear you had an issue with your shipment, but we are so happy to hear a quick resolution was made. Thank you for sharing your experience. :)
Quick response and helpful
By Sharon
Response from Musely· Jul 21, 2026
We are happy to hear that the response was fast and helpful. Thank you for taking the time to leave a review. :)
Always helpful once I get in contact with someone!!!
By Julie D.
Response from Musely· Jul 21, 2026
We are happy to hear you find our team helpful Julie, thank you for sharing your experience! :)
I love the chat feature. You always feel like you get your question answered. They gave me an account credit so I could try a product I’ve been wanting to try so far I’m really happy with Musely
By Cyndi
Response from Musely· Jul 20, 2026
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with our Live Chat team and that you always feel your questions are answered. We're also so happy you were able to use your account credit to try a product you've been wanting! Thank you for your kind words and for being a valued part of the Musely community. We truly appreciate your support! :)