MuradReviews of murad.com

Murad products are excellent, but returning a product purchased online is time consuming, complicated and frustrating.

Like the product however customer service not good, trying to return a faulty item is hard work-can't get product out after 2 uses, won't purchase again

Still waiting for item . Have emailed them several times as cannot get them via telephone .assured me refund was being done and still no refund or item . I bought this direct from them and still nothing ... ??

Spent £82 on the Retinol Youth Serum and the pump is broken so it is useless Cannot get through to customer services. Don’t waste your money on these products!

customer service is intolerable pigi doesn’t match their products 9 years using it never buy again

Bus service is very bad.

Dont want to comment on their product, but Murad customer service is awfulllllll! First of all, their customer service phone is not a free number! Secondly, their customer service is useless, basically worst than a robot bot. Robot bot knows the procedure, their customer serice havent been trained at all! I want to know how can I pass my complaint to Murad HQs??

Really poor customer service. Purchased a moisturiser which pilled, was sticky on texture and drying. Murad acknowledged that this batch had a ‘texture issue’ but would only replace once I had returned my original product to MURAD FREEPOST. Post office won’t accept this as an address and despite providing proof of purchase murad are still Insisting I return it via post for a replacement. Their communication is unhelpful and rude and quick to lay blame with the customer and deflect/ minimise the issue .Definitely wouldn’t purchase from them again.