UPDATED 7/30/21 MunchPak: Great Snacks, So-So Customer Service, Horrible Shipping
UPDATE #2 7/30/2021: After nearly a month, I have finally received my MunchPak, although it is a replacement box. DHL now throws up errors for the original box, meaning it most likely was indeed lost in transit. I am still upset that MunchPak waited so long to agree with me that something was up and to send a replacement box, but I am happy nonetheless that I finally got my money's worth. The replacement box arrived today is perfect condition, and while I haven't tried all the snacks, there seems to be an excellent variety & quantity of snacks for the money and I'm excited to try them all. However, I now have strong fears over trusting DHL again, and I won't rule out getting another MunchPak in the future if they can switch to more trustworthy shipping partner. UPDATE 7/22/2021: MunchPak has finally contacted me about shipping a replacement box. They are beginning to show effort, I do not know if they finally did something because I opened a PayPal case or because I won't leave them alone about it, but the fact they are sending a new box is enough to get me to ease up a little. However, now I believe this issue is not really MunchPak's fault but is rather DHL's fault. In MunchPak's email to me they also believed my first box may have been lost, and if that's the case then DHL is what is hurting their customer reputation. However, we will see if this replacement box meets the same fate or if it will actually arrive and then I may consider increasing to a 4. I will only increase to a 5 if MunchPak, for future customers, cuts all ties with DHL and delivers solely though USPS or other carriers. Original Review: My friends, I have made a GRAVE mistake that I hope none of you ever make. Like many of you, I wanted to try MunchPak. I had been getting SnackCrates and TokyoTreat boxes for so long that I wanted to try something new but also had a wide country variety, hence why I decided to try MunchPak. My massive mistake was that I opted for the FamilyPak, which is their largest offering and after adding a drink to it, totals to nearly $50! Before you say anything, it's not the money I'm complaining about...... it's the fact that it NEVER ARRIVED!! I noticed a lot of you are in the same boat as me, and I really wish I read the reviews before ordering from them. I ordered my box on the 4th. They said it shipped the 6th. DHL HAS NOT UPDATED ONCE SINCE THAT DAY. AND USPS HAS NO RECORD OF IT AT ALL! I have tried NUMEROUS TIMES to contact MunchPak about the non-updating box and to see if it was lost or if they failed to drop it off to the carrier. The kept brushing it off and told me to be patient despite them saying it will arrive in 4-8 business days. It is now nearing 3 weeks later, and there still hasn't been a single update in the tracking or a response from them to assist me in locating the box. I am upset because I spent so much money for terrible customer service and for something I believe is never going to arrive. I have also filed a complaint with BBB to see if that will finally get them to respond to me properly and resolve my issue. I can handle losing $15 or $25 dollars, but $50 is a good chunk of change I could've used elsewhere. Regardless if the box eventually arrives in 2-4 decades from now, I will not be continuing my subscription, and I highly advise all of you to try out other snack subscription boxes from more reputable companies before even attempting MunchPak. Thanks.
By Dakota B.