Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,420 reviews
Muddy Mat®Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Transform Your Home with Muddy Mat – Stop Muddy Paw Prints at the DoorTired of endless scrubbing? Muddy Mat keeps your home spotlessly clean, effortlessly.Our premium anti mud mats are engineered for pet owners who love their dogs and a pristine home. Advanced microfiber technology instantly absorbs dirt, moisture, and debris before paw prints reach your floors.Ultra absorbent fibers capture up to 5x their weight in water and mud, while non-slip backing ensures safety. Perfect for rainy walks or muddy gardens.Machine washable, quick drying, and built to last years. Join thousands of happy homes.More time with your pet, zero time scrubbing. Start living clean today!
Muddy Mat® (muddymats.com) has 4,420 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 573 reviews with 1 star · Clear filters
This mat absorbs water. It DOES NOT clean anything off dogs feet.
By Cindy
Response from Muddy Mat®· Jun 29, 2026
Thank you for sharing your feedback, Cindy. We appreciate your comments regarding your experience. We have sent a request for your contact information and order details so we can look into this further and assist you.
We still have not received our rugs. It's been a month since they were ordered. If I can't get the rugs I would like a refund. Deborah Ward
By Robert G.
Response from Muddy Mat®· Jun 28, 2026
Thank you for your feedback, Deborah. We acknowledge your concern regarding your order. We have sent a request for your contact information and order details so we can look into this further and assist you with your order.
I ordered 2 mats for $39 and was supposed to get a free one with the other two…. I received only ONE!!!! Where are my other two??!!!!
By Michelle
Response from Muddy Mat®· Jun 28, 2026
Thank you for sharing your feedback, Michelle. We have sent a request for your contact information and order details so we can look into this further and assist you accordingly.
Dog beds are very small. The large size is way too small for my lab the cat fits on it better. Very disappointed.
By Tracy S.
Response from Muddy Mat®· Jun 25, 2026
Thank you for your feedback, Tracy. We understand you selected the large size for your Lab and that your cat also enjoys it. We’ve reached out by email to assist further and provide details on the available options.
Company reached out to do a collab and sent a mat. First off, the mat reeks like a tire so bad. It also doesn’t absorb anything so they are having influencers lie. I did everything they asked and my video was told I didn’t follow anything correctly. I am a creator with a disability and they are discriminating against me.
By M.a.g
Response from Muddy Mat®· Jun 23, 2026
Thank you for sharing your feedback, M. We understand your concerns regarding the mat, your collaboration experience, and the outcome of the submitted content. We have sent a request for your contact information and order details so we can look into this further and assist accordingly.
Never received order and then the run around started. Just today 6/23/2026 received my refund, was to be delivered 5/12/2026 ordered 4/25/2026. They did nothing but jerk me around telling me it was on it's way, Filed a dispute on May 20th and they never responed to the disputed from credit card company. Scam Mat is a company with poor communication and deceitful ways. DO NOT ORDER FROM THIS COMPANY, THEY ARE A SCAM......
By Patrick E. M.
Response from Muddy Mat®· Jun 23, 2026
Thank you for sharing your feedback, Patrick. We understand your concerns regarding your order, delivery timeline, and refund process. An email has been sent to address this matter and assist further.
I would strongly advise against ordering from Muddy Mat. They have had my money for over a month, and my package has been sitting with their shipping partner, SpeedX, for nearly three weeks with no movement. Throughout this entire process, customer service has been completely unhelpful. Neither Muddy Mat nor SpeedX has been able to provide any meaningful information about where my order is or when it will arrive. What is most frustrating is that I was told on Wednesday that my refund would be processed due to the excessive delay. Then on Friday, I was informed that they would not be issuing a refund after all. Getting conflicting information and broken promises from customer service is unacceptable. Between the poor communication, lack of accountability, unreliable shipping partner, and refusal to honor the refund they promised, this has been one of the worst online shopping experiences I've had. Save yourself the frustration and shop elsewhere.
By Tracy S.
Response from Muddy Mat®· Jun 21, 2026
Hi Tracy, we understand your concerns regarding the extended transit time, shipping updates, and refund communication. Your feedback has been noted, and a message has been sent to address this matter and assist further.
I purchased multiple muddy mats for entry doorways. The muddy mats do collect dirt, sand and mud from our 2 dogs (1 border collie & 1 Australian shepherd - both working dogs on an active horse ranch) paws. However, when I tossed them in my washing machine, the backing fell part on 3 of the throw rugs. My washing machine is a center agitator, top load, Maytag machine. I hung hem outside to dry, so an electric dryer was not o blame.
By Jean O.
Response from Muddy Mat®· Jun 21, 2026
Hi Jean, we understand that the Muddy Mats collected dirt, sand, and mud from your dogs' paws and appreciate the detailed information you provided regarding washing and care. We have sent a request for your contact information and order details to look into this and assist further.
