Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,420 reviews
Muddy Mat®Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Transform Your Home with Muddy Mat – Stop Muddy Paw Prints at the DoorTired of endless scrubbing? Muddy Mat keeps your home spotlessly clean, effortlessly.Our premium anti mud mats are engineered for pet owners who love their dogs and a pristine home. Advanced microfiber technology instantly absorbs dirt, moisture, and debris before paw prints reach your floors.Ultra absorbent fibers capture up to 5x their weight in water and mud, while non-slip backing ensures safety. Perfect for rainy walks or muddy gardens.Machine washable, quick drying, and built to last years. Join thousands of happy homes.More time with your pet, zero time scrubbing. Start living clean today!
Muddy Mat® (muddymats.com) has 4,420 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 573 reviews with 1 star · Clear filters
They charged me for an order I did not complete (authorize)!!!!!I sent a cancellation email but they charged me and shipped it anyway! Also they illegally bait and switch!! They say buy to and get one, but they end up giving you a medium mat, even if you bought two large mats, that is not honest!!!
By Christine D.
Ordered 11/24/2024 They added an item for 9.99 and added shipping. I told them I did NOT order the item nor could use it. Bank got that back for me. Still have NOT received the MuddyMat I ordered. Keep asking where and get the same answer back. Check tracking number. Today almost a month later I asked for a refund. Still no reply. Do NOT order from the company. You can but the Muddy Mat on Amazon and WalMart. Wish I could block all the ads I get from this company.
By Vic T.
Terrible customer experience wanted to exchange for a different size and they were going to charge us to return the product. Would never order!!
By Paula B.
I placed an order, but their website doesn't show that it went through, so I placed it again and same thing happened. I noticed they charged me twice. I immediately called customer service and was on hold for over 15 minutes. I gave up and contacted them by email twice. No response. I received shipping confirmation for two orders and then immediately after that they magically contacted me to say since they shipped they could only offer me a $50 gift card. That is B.S.! Thankfully I purchased through PayPal so hopefully can dispute it.
By Jessica Tesch N.
I was told at the end of my order I would receive a gift. Then when I accepted the gift I was charged 9.99 plus 3.99 shipping on the free gift. After I was already paying 6.99 for shipping on my order. I held on phone for 20 minutes without a customer rep answering. It says once tracking number is received you can csncel but it is difficult to reach them. So my order tot went up 14.00 for a gift. What a scam.
By Darlene H.
Order placed for 2 mats on 13th November still not received order .Customer service not interested and send what seems to be an automated response .Asked for a full refund but not replied just wanted what I've paid for but seems highly unlikely now I will recieve either good or refund ...order at your own risk
By Angela C.
Charged my credit card and a month later no products. This isn't the original muddy mats website it's a scam/duplicate. Disputed this transaction with my credit card. Buyer beware!!
By Megan S.
Pretty hard to rate the product when it hasn’t arrived. I ordered it 11/29, the shipping label was created 12/2 and here it is 12/12 and they still haven’t shipped it. Oh, and yes, my CC has been charged. If I don’t have a refund tomorrow, I’m filing a complaint with my CC company. I’ll go buy the knock off version of this rug at CostCo.
By Jean ..
