Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,420 reviews
Muddy Mat®Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Transform Your Home with Muddy Mat – Stop Muddy Paw Prints at the DoorTired of endless scrubbing? Muddy Mat keeps your home spotlessly clean, effortlessly.Our premium anti mud mats are engineered for pet owners who love their dogs and a pristine home. Advanced microfiber technology instantly absorbs dirt, moisture, and debris before paw prints reach your floors.Ultra absorbent fibers capture up to 5x their weight in water and mud, while non-slip backing ensures safety. Perfect for rainy walks or muddy gardens.Machine washable, quick drying, and built to last years. Join thousands of happy homes.More time with your pet, zero time scrubbing. Start living clean today!
Muddy Mat® (muddymats.com) has 4,420 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 573 reviews with 1 star · Clear filters
Was supposed get on the 7th is the 11th no updated info on tracting
By Bruce J.
Response from Muddy Mat®· Oct 12, 2025
Thank you for your feedback, Bruce. We understand you have not yet received an update. We’ve sent you an email to assist further and will continue to support you. We appreciate your patience.
You didn’t tell me anything about the tracking of my order. I need those new grippers. When am I going to recieve them?
By Linda H.
Response from Muddy Mat®· Oct 9, 2025
Thank you for your feedback, Linda. We’ve sent you an email with your tracking information and delivery details. Please check your inbox (and spam folder, just in case).
DO NOT PURCHASE! Their 60 day warranty is a joke. They tall apart after ONE washing, and thats following their directions. It was past the 60 day period when I called to express my concern, and their customer service did not deliver. I wasn't expecting a replacement, but some sort of goodwill gesture would have been nice.
By Keith V.
Response from Muddy Mat®· Sep 10, 2025
Hi Keith, we’re sorry to hear about your experience and appreciate you bringing this to our attention. We’ve sent a request for your contact information and order details so we can look into the matter further and see how we can assist.
This product is no different than my bath mat which was much cheaper. I also bought the non slip patches for 3.99 and they charged a large fee for postage and then they both came together . Again I believed the online advert and again I was duped. If I were you I would stay clear..
By Gail P.
Response from Muddy Mat®· Aug 29, 2025
Thank you for your feedback, Gail. We’ve sent a request for your contact information and order details so we can review this further and provide any necessary assistance. We appreciate the opportunity to follow up with you directly.
I bought the mat from muddymats and it was terrible. My 2 dogs walked across the mat and my floor was either very wet or muddy. It took nothing off my dogs feet. I do not believe these reviews at all. They probably got family to say this or had to pay someone to buy these and make good comments. Don't waste your money.
By Linda M.
Response from Muddy Mat®· Aug 24, 2025
Thank you for bringing this to our attention, Linda. We’re sorry to hear about your experience with your Muddy Mat. We have sent a request for your contact information and order details so we can look into this.
I ordered a muddy mat dog bed which took over a week to receive, not 2 to 3 days. I was also charged tax (it was an Ohio Tax Holiday). When I brought this to their attention they said they would look into it. After hearing nothing I sent the them the official Ohio Tax website that states that online orders are tax free during this holiday. Their response “… As a business, we are required by state regulations to collect these custom taxes on your order. These charges are mandated by the government and are part of our legal obligations...”. They are not a reputable company. As for their product, I am disappointed in their quality (in their description )of it. The integrity of this company is questionable. Please do not send you scripted response that you will request order information and will look into this. The State of Ohio is already looking into your collection of taxes scam.
By Celia T.
Response from Muddy Mat®· Aug 20, 2025
Hi Celia, we’ve sent a request for your contact information and order details so we can look into this further. We’d really like the chance to address everything directly with you.
I was to delivery within 2 to 3 days but took 6 days and then delivered by Amazon. Had I known would have just ordered from them with no shipping. Anyway requested to return and was told must take photos of products and shipping label. Plus photo of packing slip which was not in package I responded and company will not respond. I don’t do all this kind of stuff. I did not open rug from their package. Just want to get a refund without all this hassle. Maybe a good product but customer service leaves a lot to be desired. I will never buy anything from them again. $80.00 just thrown away.
By Petey B.
Response from Muddy Mat®· Aug 16, 2025
Hi Petey, thank you for your feedback. We’ve sent a request for your contact information and order details so we can look into this further and assist you. We’d appreciate the opportunity to resolve this for you as quickly as possible.
Additionally costs added to order after completion of sale and deducted from PayPal. Would not cancel my order after 3 written requests, daily for 3 days. Then stated unable to cancel order as order had been posted on the 4th day. Offered 40% off if I dropped the investigation with PayPal. Now not responding to emails or fulfilling their promises. Warning scammy company. 🥴
By Tam M.
Response from Muddy Mat®· Aug 9, 2025
Hi Tam, we're sorry to hear about your experience. We've sent a request for your contact information and order details so we can look into this further and help resolve the issue.
