Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,420 reviews
Muddy Mat®Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Transform Your Home with Muddy Mat – Stop Muddy Paw Prints at the DoorTired of endless scrubbing? Muddy Mat keeps your home spotlessly clean, effortlessly.Our premium anti mud mats are engineered for pet owners who love their dogs and a pristine home. Advanced microfiber technology instantly absorbs dirt, moisture, and debris before paw prints reach your floors.Ultra absorbent fibers capture up to 5x their weight in water and mud, while non-slip backing ensures safety. Perfect for rainy walks or muddy gardens.Machine washable, quick drying, and built to last years. Join thousands of happy homes.More time with your pet, zero time scrubbing. Start living clean today!
Muddy Mat® (muddymats.com) has 4,420 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 179 reviews with 4 stars · Clear filters
Customer service was great. Disappointed that i did not get the products I love
By customer
Response from Muddy Mat®· Jan 8, 2026
We're pleased to hear our customer service met your expectations. We've sent an email to assist further with your order status.
Just the issue of the free gift but no biggie
By customer Robyn M.
Response from Muddy Mat®· Jan 7, 2026
Thank you for your feedback, Robyn. I understand your concern about the free gift. An email has been sent to address this matter and provide further assistance.
Happy New Year all! We are loving all our new Muddy Matts! We bought the really large one in teal, the colors is so beautiful and we love it. We've had one at front door and I wash it outside with gentle brush, then sun air dry "dryclean" hehe. Now we also got a runner for the guest bathroom in cobalt, just beautiful. The other will go to backdoor. This season we purchased three. SALE prices are the best! 1/6/2026 Dania T., Tamarac FL
By Dania T.
Response from Muddy Mat®· Jan 6, 2026
Thank you, Dania, for your wonderful review. We’re delighted you’re enjoying the Muddy Mats in different spaces and appreciate your kind words about the colors and sale prices.
I am very happy with my purchase, they are very soft and absorbent. I especially appreciate the non skid backing which makes them so much safer for the older generation.
By NANCY L.
Response from Muddy Mat®· Dec 26, 2025
Hi Nancy, we’re delighted to hear you are very happy with your purchase and that the soft, absorbent quality and non-skid backing provide added safety and comfort. Your appreciation means a lot to us.
Ordered and then sought to cancel within 20 minutes of placing the order. Their customer services is foreign and takes forever. They promised a confirmation of the cancellation and they have not sent one. It seems sending an email via their chat was what was needed to fix the issue. 4 Stars as I got what I needed, but one star loss due to the frustration. I'll keep my eyes open on my statement to make sure it sticks.
By Bert
Response from Muddy Mat®· Dec 13, 2025
Hi Bert, we note your concern regarding customer service and the cancellation process. We appreciate your feedback and remain available to assist further if needed.
We ordered on Nov. 26th. Several sizes. We did get our order though it took longer than expected. I'm happy with the rugs I've purchased.
By Patricia B.
Response from Muddy Mat®· Dec 12, 2025
Hi Patricia, we acknowledge your feedback that you ordered on Nov. 26th and there has been no tracking update. We’ve requested your contact information and order details so we can assist further.
The mats are great! They really trap water, dirt ,etc. just by stepping on them. I can tell because I don't hear a lot of dirt and noisy particles being sucked up by the vacuum cleaner. I'm very pleased in that regard and have recommended them to several friends. I ordered 2 and one went in a bathroom the other by the front door.
By One Happy C.
Response from Muddy Mat®· Dec 12, 2025
Thank you for sharing your feedback. We’re delighted the mats are working well for you and appreciate your recommendations.
Update-I was contacted via email by the company with a couple of resolutions. Compared to the other reviews I’ve seen, I felt their response was heartfelt and their effort to remedy the situation was sincere. Since a refund was already in process I chose not to buy at that point in time as we were also preparing for a move out of state. I will try again in the near future to order mats with hopes of a favorable experience. I ordered two mats and was supposed to receive a free bonus mat. This was on November 30th. After a week of not hearing from them or receiving and not receiving a tracking number I called only to be greeted by AI without resolution. I opted to speak with a team member but the phone rang for a minute straight with no assistance. I sent an email with my order number asking for more information regarding tracking and shipping. No response. I called again today and could not get a hold of anyone. I tried to get a refund through PayPal but the refund numbers aren't adding up (paid for extra shipping that they are not refunding) and I am frustrated. I just wanted mats for my three rescue dogs to utilize and the lack of customer service is ridiculous.
By Betsie T.
Response from Muddy Mat®· Dec 10, 2025
Hi Betsie, thank you for bringing this to our attention. We have asked for your contact information and order details to look into this promptly.
