M&T BankReviews of mtb.com

Their payment system is lacking. I tried three times to pay through their website and it looked like it took but then came a late fee. They snail mail the notice to ensure you are not aware of the issue until it is to late to pay prior to the late fee.

My 85 year old bedridden grandmothers account located in Laurel Delaware was frozen because she would write me Checks for medication, groceries, and many things to keep up on the property. The cause of this was reported from the bank as being suspicious. So they froze her account repeatedly for three months and lo and behold electric shutoff she’s on oxygen, direct tv shut off, gas bill three months behind they took the tank!!! All because she was allowing me her grandson to cash checks she wrote personally wrote to me!!! The employees behind the desk were very disrespectful made my grandmother feel as though she was the victim and never gonna get her money from them and the bank made her out to be the victim of a crime that never was committed!!!! I will never use this bank ever again!! So sad that my grandmother had to experience such rude and cruel bank employees

I wish I could give a zero. By far the worst mortgage company I have ever dealt with. I will be refinancing my mortgage. Do not use MTB for anything.

i have been on the phone on hold for 25 min and waiting and still waiting never knew it would be this difficult to give someone my Money.

I am several years old with this bank. I normally get 0% offers from credit companies as I am good at paying debts, not ever from M&T. I called them and asked why they do not offer 0% Apr 1 year , 15 months etc as I enjoy such from other banks that I do not hold an account with...answer...only one time offer which I got at opening a credit card. So in short I have 23k that sit idle in credit card value but useless as no offers. The next problem that made me move a big chank of my salary processing from them is fraud sensitivity which will not allow me send money to myself in another account by zelle except I am grilled or broiled rather by their fraud security on a call that I have to do work hours. Zelles to friends bounce back undelivered, and more...I kept the account for little money to pay my debts and moved to a bank that has offered me 0% Apr from my credit card always.

I called customer service to make a phone payment to my M&T visa using an External bank. the online app only allows transfers from other M&T accounts. I was on hold and transferred 4 times before someone was able to do what I have done before and it took 1 hour to get a simple payment done.

Hey my name is Dhanwanti hardyal, I’m purchase my house in 2021 and I was going through a divorce after a long un hardship, my ex-husband gave me back my house and I got a lawyer to do my deed so I can have my house and fix it. I was paying MNT bank my mortgage as a trial basis for a modification and they are telling me they cannot do it because of a faulty deed. I never heard a such things you have a divorce paper in hand my deed is on public record stating that I own my home, I’m willing to pay you the 6% that you’re gonna charge me because you said there is no order of Help left for me struggling to pay my mortgage doing two and three jobs and making the payment and now you guys are gonna put my house on foreclosure. I don’t recommend anybody to use MNT bank anymore. They claim they will help you and in the end they give you the stick they basically want you to lose your house. I have deal with several banks before and never had this kind of problems. Everyone is going through a hard time and I believe you should help your community. Save their house if you see people are willing to try but as a bank that’s moving in all our neighborhood. I don’t recommend you guys using it because at the end you will end up losing your house because they’re not willing to help you. I’m not asking for a handout all I’m saying is give me my mortgage in my name everything else is in my name. I am even living in the house. I don’t know who is in charge of MNT bank, but you guys need to check up on your clients because your manager they suck. He told me I can go get my mortgage somewhere else he’s not gonna help me. You guys should have a heart. It’s not all about the money. It’s about the people in the community.

Get rid of freaking curfew time for transfer transactions!