MSI Credit SolutionsReviews of msicredit.com

Response from MSI Credit Solutions· Sep 7, 2019

I am sorry we made you feel this way. Do you mind providing your name so we can look up your file. We do find it unfair that you would give us a one star because we did not call you as many times you wanted to be called. I thought you you paid us to remove derogatory items that appeared on your credit report? We don’t have a outbound customer service department but we do have a customer service department that welcomes calls during business hours. Please call us so we can discuss your file and concerns 866-217-9841.

Response from MSI Credit Solutions· Aug 17, 2019

Jonathan, all our company attempted to do was provide clarification. We do not have a satisfaction guarantee, but we do have a guarantee based on the services and results at the completion of the 6 month time frame if we have not reached our point increase guarantee of 50 total points. In the call from July 2019 we clarified the duration of services again which is a six month time frame. The credit agencies alone by law have up to 45 days to respond back to audits, and that time alone has not been reached. You and your wife enrolled into our services on 04/24/2019. In a matter of less than 30 days we already sent out 134 total audits on your behalf, and for your wife a total of 58 audits. Many of our representatives attempted to address your concerns. We did provide services, but unfortunately you are not acknowledging that, we have proof of the work done so we have no worries there. We are not a shady business, we are completely transparent, provide information during your consultation, provide a detailed but easy to read service agreement. We're sorry to hear we were not a good fit for you as the expectations we set for our clients did not meet yours despite being provided clarification and a service agreement prior to starting services. Both of your accounts have been canceled out.

Response from MSI Credit Solutions· Mar 14, 2019

Mr. Stockman has not used our services in over 2 years. Over 2 years ago, Mr. Stockman requested cancellation of services a little after a month. Per his request, his file was canceled as well as any pending payments that were scheduled for the full scope of services. Our services as stated in our service agreement is for a total of 6 months. We have attempted to address Mr. Stockman and his concerns but have only been met with a yearly negative review for the past 2 years. Mr. Stockman, as we have previously attempted to address to you, you did not give us the opportunity to complete services for you, therefore you did not see full benefits of our services. You claim you never received mail but have notated within your file that you spoke to a representative about waiting to send in mail or sending it in immediately which was recommended to you to send in ASAP. Your request for a refund was also denied as we were not given the opportunity to complete the full scope of services as agreed to. This is the second review Mr. Stockman has left on TrustPilot and have reported this review.

Response from MSI Credit Solutions· Feb 23, 2019

Hello hope you are having a great day. Can you provide your name so we can look up your account? Once we look at your account we can call you and address your concerns. You can also call our customer service department at 866-217-9841. Please keep in mind we don’t promise the removal of any specific item. If you were relying on a single item being removed and it didn’t I am sorry. Also our agreement is for 6 months so we want to look and make sure you gave us the sufficient time. Thank you and we look forward to you providing your name so we can address your concern.

Response from MSI Credit Solutions· Dec 13, 2018

Aaron OReilly, the reason we receive so many positive reviews is because every other client does their part. You didn't do what you were suppose to and are now blaming us. Why don't you tell the public what did wrong. 1. You received 2 new collections and 1 new late payment. 2. You added $5,000 worth of credit card debt compared to when you started the program. 3. You never sent in your paperwork and we have a recording where you clearly stated that you did receive paperwork from the creditors, collection agencies and 3 bureaus. It is clearly in our contract that if you do those things it will be impossible for you to achieve results and our guarantee is null in void. To add to all this everybody knows that any negative payment history mark is detrimental to your credit scores. I don't know why Aaron keeps saying that a new late does not hurt your credit scores. Please go to the link I provided and see for yourself. https://www.myfico.com/credit-education/whats-in-your-credit-score/ If you have any questions we invite you to reach out to our customer support team at 214-888-4990.

Response from MSI Credit Solutions· Apr 13, 2017

Mr. Frazer thank you for sharing your feedback. Consistent follow up is noted in your account from follow up emails and calls. Results were achieved per our service agreement. Our guarantee is clear and not within any kind of fine print. The guarantee was met on our end as stated in our service agreement. We believe the content of this review is solely a value-laden opinion, as opposed to a service experience. We have attempted to address Mr. Frazer's concerns, and were hung up on and have been forwarded to voicemail on additional attempts. Mr. Frazer we would love to address your questions and concerns. Please contact our support team at 214-888-4990.