Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
68 reviews
Mr. SteakSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mr. Steak delivers steak house quality meats right to your door & quality infrared grills that make those meats stand out.
Mr. Steak (mrsteak.com) has 68 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 3 reviews with 1 star · Clear filters
My first time ordering. i tried three different cuts. None were edible. The filets were tasteless, flat iron was tough and tasteless the New York was ordinary.
By Dennis B.
Response from Mr. Steak· Feb 11, 2021
I'm so sorry to hear this Dennis. How can we make this up to you? Please email us at [email protected] so we can try. I know we can wow you if given another chance. Thanks, Liz Mr. Steak
Are you a fan of burnt meat? Really like when a grill flairs up uncontrollably? Then do I have the grill for you! Due to a poor design flaw in the heat deflectors, they act as a grease traps catching all that rendered fat resulting in an uncontrollable grease fire. Seared steaks? Nope. Chicken? Burnt. Pork chops? Abysmal. Save your money and buy a Weber.
By Chase C.
Response from Mr. Steak· Nov 11, 2020
Hi Chase, thanks for reaching out and for sharing your experience. Our grills utilize a unique infrared technology that is used in fine steakhouses. It's tricky to master at first because it's so different from other grills most of our customers have used throughout their lives. That being said, the ultra high heat and very even grilling surface creates incredible meals, once you spend some time with the grill and have a chance to figure out its quirks. For one, it cooks so much faster than other grills that you only need a couple minutes on each side in some cases. If you try to grill on it as you would a lower heat grill it will burn, as you mention. I would love to connect you personally with Mr. Steak to walk you through how to best use the grill if you are up for it. You can email me directly at [email protected] to set up a call. I hope you'll give us a chance to turn your past negative experience into a positive one with your Mr. Steak grill! I feel confident that once we share some techniques unique to the Mr. Steak grill you'll be grilling epic meals in no time. All my best, Liz Mr. Steak
I asked that you enclose a card or note so they would know who it was from —- I called them and they had no idea who sent $100 worth of steaks!
By Terence M.
Response from Mr. Steak· Jun 25, 2020
Hi Terence, we are so sorry about the confusion. We must have missed the note request. We really hope your recipient liked the steaks once they knew who the generous sender was! Next time please make this request to our customer service team and we will make sure to take care of you. They can be reached at [email protected] or (833) MRSTEAK
