Mr. Rooter PlumbingReviews of mrrooter.com

Had them come to install a water heater from Home Depot. While Truck #10 was at my house working, he broke a water pipe getting the new water heater in. Charged me double the quote for something he broke. SCUM BAG company. Stay away, or use at your own risk.

We called to have a dishwasher hooked up, Home Depot had left the new washer out of the box next to the cabinet, and old one removed. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. After 45 min. the job was done and the bill was $765.00. We were shocked, what a scum bag company, the fee was never disclosed. How can they keep on ripping people off like that.

I had a most complicated case of previous homeowner connecting 2 90's to my septic from kitchen to bath. Could not snake clearance for drainage. With locators, they were able to determine where the problem was. It meant jack hammering through my flagstone floor and digging over 4 feet deep to find the pipe and removing the 90s and sloping correctly to the septic. I cannot tell you enough nor recommend enough to use Mr. Rooter. Tyson, Chris, Beverly, you all were amazing. The attention and care taken to so ever professionally and methodically to correct the problem were well above the quality of ANY other company in this area. I appreciated the thorough, detailed clean up. Don't think twice of who to call when you have a plumbing issue!

The job involved replacing two toilets that were removed to install new flooring. We had to use a plumber to meet strata requirements. We also had a slight drip from the handle of my shower knob, into the shower. Replacing the toilets cost $640 for about 40 minutes work, including testing (flushing)!! The tech replaced the valve in the shower and it leaked more — long story short, he said I needed a new “diverter”, and the estimate of $800 came in AFTER he’d already cut the old one out. Not sure if that was a scam or not. The valve replacement charge was never removed, either. Total bill was $1789 for $150 worth of parts and 4 hours labour. That works out to $411 per hour. I’ve contacted the company to no avail, and have now contacted consumer protection.

It seems Mr. Rooter has gotten some negative reviews, but they were excellent at fixing my toilet. First, they identified that my broken toilet was in need of replacement, as the insides had rusted and broken down due to hard water, and then they promptly replaced the toilet. The two gentlemen providing the service were very cheerful and helpful.

I'd give zero stars if i could. This company preys on people's sense of urgency. Frankly, i think that the commercials are FAKE with the woman posing as the owner to try and gain everyone's trust. DO NOT fall for this. They over-charge and tried to bully me into buying a Halo whole house water system at a total bill of $5,500. I hired someone else to finish the dishwasher install and ended up repairing my floor tiles myself. I waited to post a negative review so that i could calm down. Trust me, hire someone else other than them.

I think when you pay for a service, you should get a good faith effort at success. Sure he was late. Sure the charge for clearing a clog would be exorbitant. Over a barrel, though, right? The tech was friendly enough, but after trying to snake my kitchen sink for 5 minutes or so, he said he couldn't clear it from the sink. Down we went into the crawl space and found the joint where the clog probably was. To our good fortune, the pvc pipe had been spliced about a foot from that joint. So it should have been easy enough to unscrew that little splice and run the snake from there. I suggested as much and he said, "I will not do that." First it was because if it worked, water would come pouring into the crawlspace, then because it risked damaging a pipe (although I had already released Mr. Rooter from liability for things like that). So rather than the $300 it was supposed to cost to clear the drain, he only charged me $100 for his 30 minutes of not fixing it, or continuing to try. But no worries of course, because they can send someone out to replace who knows how many pipes. (You saw that one coming, didn't your?) So they got my $100 and they would want "well over a thousand" to replace some pipes. I think any service implies a good faith effort at success, and this service fell short. It is really that simple. They should be ashamed. Their premium prices should reflect a premium effort. Be warned, if your sink is clogged, it is probably because Mr. Rooter thinks you need thousands of dollars of new pipes. PS- After he left, I went down with my dollar store hand snake and cleared it by going through the splice area like we had discussed. PPS- I notice that their website includes numerous positive reviews, all of them 5 stars in fact. The most recent was 2020. Just saying.

We called on Tuesday about our water shutting off sporadically, had a technician out Wednesday to diagnose the problem. The technician did not have the proper parts to repair it and said he would come back in the morning to work on it. He arrived at 9:30 on Thursday and spent 3.5 hours replacing the piping and electrical box near our water tank which he had diagnosed as the problem. The technician left around 1 PM after I had paid $1200 for the repair. At 3 PM I was using the hose to fill up water for my horses and our water shut off again (having the same issue we hired the company to fix). I immediately called the company and explained what I had and requested someone come out to fix it as we are now going on 3 days without consistent water. The representative said he could not have someone out until morning. I explained my situation and that it was 95+ degrees out and I had animals who needed water and he said he could not get anyone out until 8-12 PM the following day (3 days after my initial call). He was not compassionate about what I was dealing with or the fact that we still did not have water because their techno failed to diagnose the problem and repair our water tank properly. We now have $1200 less and still do not have our problem fixed. Overall, a horrible experience working with this company.